Make your mark with Thiess

Every day, all around the world, Thiess supports and celebrates our people. We recognise talent, reward transparency, champion diversity and embrace change.

Join us and hone your skills and develop new ones. Take on big challenges and grow through mentorship, collaboration, and empowerment.

About Us

Thiess works with clients in Australia, Asia, and the Americas in the dynamic field of open-cut and underground mining. The pioneering spirit of our founders - the legendary Thiess brothers - is our legacy and has inspired our vision to harness the power of people and technology to drive sustainable change for more than 90 years.

Learn more about Our Vision, Purpose & Values.

At Thiess, we're creating a culture of curiosity, knowledge-sharing and continuous learning - supporting our people to contribute to Thiess' success and continued growth in sustainable mining.

We recognise the value of an inclusive and diverse workplace through our vision: everyone matters always. We're focused on creating an inclusive environment to enable our people to bring their best self to work because they feel safe, included, and empowered.

Learn more about working at Thiess.

The Opportunity

As a Specialist ICT Support you will be responsible for providing quality ICT Technical Support services to Information and Communication Technology customers in Order to exceed the expectations of the Thiess business and end users.

As the Specialist ICT Support , you will:

• Ensure all systems and network services are available when required by the business and are performing as expected.
• Provide technical advice and support to internal and external staff when required.
• Provide information related to customer networks, hardware, and software purchasing decisions.
• Manage day-to-day administration of Thiess systems and associated hardware.
• Diagnose and resolve support calls related to Thiess systems mentioned above.
• Monitor systems to identify potential issues and forecast future requirements
• Provide timely and quality support, including investigation, response, feedback, escalation, assistance, and resolution for incidents logged through the Thiess Service Desk for Thiess and Business Unit employees.
• Maintain a high level of professionalism, integrity, interpersonal, and communication skills, and demonstrate a strong customer-focused attitude in daily operations.
• Ensure all incidents and work tasks are updated and maintained in a timely and informative manner to support SLA compliance and knowledge management.
• Proactively review services provided to ensure they are fit for purpose, cost-effective, and perform adequately.
• Provide feedback to clients regarding the status of faults and service requests.

About you

• Minimum bachelor degree majoring in Information Technology or Computer Engineering
• Demonstrated experience in working with cloud applications
• Experience with writing design, project documentation and process documentation
• Experience of working within a complex ICT server environment
• Demonstrated experience in the operation and technical support of PC's, associated peripherals and software in a complex windows environment.
• Firm knowledge of industry cabling standards and methods
• Ability to communicate effectively to all levels of the organization Ability to impart industry knowledge to internal staff members
• Working knowledge of enterprise ICT environments.
• Knowledge of security practices.
• Knowledge of IT IL practices desirable.
• Working knowledge of common desktop software including MS Office and Outlook.
• Working knowledge of workstation hardware, peripheral devices and networks.
• Knowledge of server technologies such as Windows Server, Virtualization, AD.
• Knowledge of Anti-Virus/security practices.
• Knowledge of IT IL practices desirable.

What's on offer

At Thiess, our people are the heart of everything we do. We're committed to creating a workplace where everyone can thrive - safely, confidently and with opportunities to grow.

• Ongoing training & development opportunities.
• A strong safety-first culture across all operations, built on care, respect and accountability.

How to Apply

This role is an opportunity to take the next step in your career. With our culture of recognition, development, and a stimulating and satisfying work environment, there is no better time to join Thiess.

Please click the "apply" button below to apply for this role.

Thiess follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check, and a medical assessment. These checks are essential to your application, and your recruiter will support you through the process.

Should you require assistance applying for this opportunity, please contact us at hiring@thiess.com.