Job no: 942709
Work type: Permanent / Full time
Location: Support Office - Docklands

From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work. Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being “right at home”.

• Drive significant eCommerce sales growth through Digital Experience improvement, Experimentation and Conversion Rate Optimisation
• Lead large scale uplifts in the Digital/Ecommerce/Technology/Loyalty domains
• Grow MYER’s online to offline (omnichannel) capabilities
• Flexible hybrid model – work from the comfort of your home or our brand new Docklands office

As a Senior Product Manager, you will lead one or more Digital Product streams to support MYER’s overarching strategic objectives. You will work alongside a team of experienced Product Managers, with UX, Design, Data & Insight teams, and our growing Technology function, to collaboratively deliver results. You’ll be familiar with OKR’s, creating compelling product visions fosters genuine excitement,  and bringing people together to help deliver it. You’ll use data, insight, customer verbatim and your professional hunch to guide decision making, ensuring that you deliver the best commercial and customer outcome possible. You will seamlessly balance the delivery of near-term value and the pursuit of longer-term more strategic objectives. And you will work seamlessly with cross functional stakeholders to ensure the business is on the journey with you.

About the Opportunity:

• Support the delivery of MYER’s strategic objectives by leading 1+ Digital Product streams
• Advocate for the customer at all times
• Validate customer focused digital initiatives using user research and customer centric design.
• Deliver iterative digital solutions to provide value and meet customer needs by prioritising the backlog for multiple or complex agile digital product streams.
• Report on digital product and initiative performance and trends across multiple or complex product streams
• Enhance processes to improve ways of working with external vendors or multiple product streams.
• Manage communication for a complex stakeholder group to focus on Onmi-Channel customer outcomes and influence agile adoption across MYER
• Interpret data and customer insights to inform product roadmaps and business cases.

 About You:

• Seasoned digital product management experience, with solid experience in eCommerce and working in agile teams.
• Strong agile product management skills plus experience in delivering complex customer-facing digital products.
• Strong understanding of customer-facing agile product development methodologies
• Advocates for the customer, with the ability connect stakeholders with the product vision.
• Superior stakeholder management skills with the ability to adapt your language to the audience.
• Commercially focused to drive great outcomes for our customer and business within tight deadlines.
• Highly organised, can plan manage and prioritise multiple complex initiatives to deliver value.
• Team player with a collaborative, open working style and excellent communication skills.
• Keen attention to detail, flexible, ability to foresee potential future issues and pivot as required
• Domain expertise in 1+ areas preferred but not essential – eCommerce Platform Upgrades, Digital Experience Enhancements, Experimentation/Optimisation, Personalisation, Mobile Apps.

Why Myer?

• Generous team member discounts on all Myer products, including team-member exclusive discounts
• Access to lifestyle leave and volunteer leave – arrange work around your life, not life around work
• A supportive leadership and team network to set you up for success
• Career growth and succession opportunities across the business

Please note, the Myer Support Office will be closed from the 23^rd December 2024 to 6^th January 2024, therefore the interviews for this role will commence in the new year. We look forward to speaking to candidates after the 6^th of January.

We’d love to hear from you even if you don’t meet all the criteria listed above.

We welcome applications from people of diverse backgrounds, whether it’s gender, sexuality, ethnicity, religion, age, disability and neurodiversity. We encourage candidates to ask for any adjustments that will support them to be their best through the recruitment process.

Here, you’re not only an employee. You’re a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we’re all about making your work life meaningful. We want you to experience life’s special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.

Wherever you are and wherever you’re going, we’ll meet you there and get you to your destination. With your enthusiasm and our support, we’re fully committed to helping you thrive and flourish. The future lies in your hands.

Welcome Home!

Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.

Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.

Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.

Applications close: 17 Jan 2025 AUS Eastern Daylight Time