Job no: 944238
Work type: Permanent / Full time
Location: Support Office - Docklands
From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.
Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being “right at home”.
Reporting to the Senior Manager, Loyalty Product, this role supports the delivery and ongoing optimisation of MYER one member benefits, working cross-functionally to ensure benefits are launched effectively and drive strong member engagement. The role is responsible for monitoring benefit performance and uptake, as well as broader MYER one program performance metrics including scan rates, tag rates, acquisition, redemption, and overall member engagement, using insights to inform continuous improvement.
- Your chance to enhance the international award-winning MYER one program, providing new and exciting benefits to Members
- Full time Permanent role in our Docklands support office
- Hybrid working model – work from home and in the office
About the role:
- Assist in the development and delivery of new program benefits and experiences to enhance member engagement and drive program success
- Support the creation of strategies, deliverables, processes, and guidelines for existing and new loyalty tiered benefits, ensuring members receive maximum value
- Work with key business stakeholders and partners to improve the member proposition and build awareness of MYER one across the business including incentive programs
- Assist in managing key loyalty product projects and initiatives, ensuring timely and within-budget delivery
- Support the analysis of customer insights and key program metrics to adapt and optimise program benefits, enhancing member engagement and driving incremental lifetime value
- Support the Loyalty Product Lead - Metrics and Engagement with the delivery, tracking and reporting of MYER one performance and engagement metrics, including tag and scan rates, member acquisition and benefit redemption, to ensure program performance is clearly measured and communicated
- Identify opportunities to commercialise relevant program benefits, supporting revenue growth initiatives
- Assist the Loyalty Member Experience Team with the development and delivery of high-value member benefits and experiences, as required
- Support the engagement of external partners to introduce innovative benefits and enhance existing program offerings, focusing on cost reduction and elevating the customer experience
- Collaborate with the Customer Lifecycle and Loyalty Operations teams to deliver customer-facing proposition benefits and proactively address challenges and customer benefit and engagement pain-points
- Collaborate with the Lifecycle Loyalty team to enhance key loyalty program education infrastructure across all channels, focusing on key benefits
About you:
- Strong understanding of global loyalty trends and the broader loyalty landscape to ensure the delivery of innovative and competitive program offerings
- Minimum 2 years’ experience working within a Loyalty Program
- Excellent customer-centric focus with strong analytical capabilities to derive actionable insights and improve program performance
- Flexible and adaptable, with strong communication, organisational, and problem-solving skills to manage changing priorities and challenges
- Proven experience in internal and external stakeholder project management, ensuring smooth execution and collaboration across teams
- Thrives in fast-paced environments, maintaining efficiency and quality under pressure
- Passionate about loyalty and dedicated to driving customer engagement and program success
- Intermediate proficiency in loyalty management systems with the ability to manage and optimise loyalty platforms effectively
- Intermediate experience in using Excel
Benefits to you:
- Experience working with one of Australia’s top and international award-winning loyalty programs
- A chance to be part of a highly energetic team
- Generous Myer Staff Discount
- Discounted Health and Wellness and access to Employee Assistance Program (EAP Counselling)
- Reduced cost of living - preferential rates on Home Loans, Credit Cards and Car leasing options
Here, you’re not only an employee. You’re a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we’re all about making your work life meaningful. We want you to experience life’s special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.
Wherever you are and wherever you’re going, we’ll meet you there and get you to your destination. With your enthusiasm and our support, we’re fully committed to helping you thrive and flourish. The future lies in your hands.
Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.
Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.
Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.
Applications close: AUS Eastern Daylight Time
