Job no: 944881
Work type: Permanent / Full time
Location: Support Office - Docklands
About Myer Group
Myer Group brings together the iconic brands that define fashion, beauty and lifestyle across Australia and New Zealand. From our Myer Department stores to our fashion brands Just Jeans, Dotti, Portmans, Jacqui E, Jay Jays, sass and bide, Marcs and David Lawrence — each bring its own legacy, united by a shared commitment to delivering exceptional experiences for our customers.
Myer is looking for a strategic and customer-obsessed Customer Experience & Trade Manager to join the Beauty team and transform how we trade, engage and inspire our customers.
You will own and deliver an integrated Customer Experience & Trade Plan—bringing together commercial levers, services, treatments, loyalty, gifting and partnerships into a seamless strategy that drives customer acquisition, engagement and retention.
About the role:
- Develop and own the annual Customer Experience & Trade Plan aligned to category strategy
- Drive the shift from a promotional model to an integrated, experience-led approach
- Build and deliver a cohesive trading strategy across services, loyalty, gifting and partnerships
- Define key seasonal and “always-on” moments to maximise engagement and sales
- Embed a category-first mindset and partner with Category Managers and Buyers to align plans to growth opportunities
- Identify gaps and create initiatives to increase relevance, customer engagement and commercial performance
- Define how trade levers are deployed and establish clear frameworks, standards and measures for execution
- Lead activation approaches, including test-and-learn initiatives in key stores
- Influence cross-functional stakeholders and lead planning forums focused on customer and commercial outcomes
- Use data, insights and market trends to optimise performance and continuously improve future plans
About you:
- Experience in retail trading, category management or commercial strategy
- A proven track record of delivering customer-led strategies beyond price and promotion
- Strong commercial acumen with a focus on growth and customer outcomes
- Experience integrating multiple levers (services, loyalty, events, digital, partnerships)
- Excellent stakeholder management and influencing skills
- The ability to translate ambiguity into clear, actionable plans
- Confidence engaging and influencing senior stakeholders
- An understanding of experience-led retail and transformation environments
- Knowledge of loyalty programs and trade integration
- Beauty category experience (highly regarded, but not essential)
Benefits to you:
We're committed to providing a positive and supportive environment, where our team members are empowered to reach their full potential.
Our team members enjoy a range of benefits including:
- Team member discounts: Generous discounts in-store and online
- Learning and development: Capability development workshops, succession planning, and internal career opportunities across Myer Group brands.
- Flexible working: Lifestyle leave, flexible work hours and hybrid working is available for Store Support Office roles
- Lifestyle benefits: Employee Assistance Program (EAP), volunteer leave, discounted health insurance, gym memberships and novated leasing for eligible employees.
Your future starts here — help shape what’s next at Myer Group.
Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.
Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.
Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.
Applications close: AUS Eastern Standard Time
