Here at Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in retail, healthcare, government and defence. Shape the future of logistics with industry leading innovations in safety, sustainability and efficiency. Create a career to be proud of. Expect all this and more when you join Linfox.
What does the job look like?
We’re seeking an experienced, strategic, and people-focused Senior Operations Manager to lead the national allocation function for one of Australia’s largest online retail delivery networks. Based in NSW, you will partner with internal stakeholders and subcontractor partners to deliver operational excellence and ensure our transport network runs safely, efficiently, and with a strong customer focus.
This is a high impact leadership role responsible for driving safe, efficient, and customer‑centric transport operations at scale, while building a high performing, engaged leadership team and embedding consistent, best‑practice ways of working across the network.
If you’re a confident leader who thrives in a fast‑paced logistics environment, enjoys developing high‑performing teams, and is ready to drive outcomes across a national network this is your next step. Key Areas:
- Leading and developing a team of 13 Supervisors, creating a high‑performance culture focused on safety, service and continuous improvement
- Overseeing 24/7 national allocation performance, ensuring loads are assigned safely, efficiently and in line with customer KPIs
- Owning national allocation performance across safety, cost, service, utilisation and productivity KPIs, and driving continuous improvement initiatives that deliver measurable performance uplift
- Acting as the key escalation point for operational and safety critical issues, with accountability for after hours decision‑making, incident response, and operational continuity
- Conducting audits, leading training programs, and supporting workforce planning, rostering, and performance development
- Building productive relationships with Woolworths representatives, subcontractors and internal teams to deliver exceptional service outcomes
- Leading change and transformation initiatives to standardise allocation practices, uplift capability, and embed scalable, future‑ready ways of working across a growing national network
Are you the one?
If you’re looking to drive meaningful change, build capability, and deliver excellence across a critical national function, this role offers the chance to lead a high‑impact national portfolio You can demonstrate
- Previous operations management experience in a transport or logistics environment
- Strong leadership capability, with demonstrated experience coaching, mentoring and developing teams
- A customer first mindset, with the ability to manage complex conversations diplomatically and deliver calm leadership under pressure
- Demonstrated experience influencing senior stakeholders and customers in complex, fast paced operational environments
- Strong data literacy, with the ability to translate insights into clear operational actions and sustained performance improvement
What's in it for me?
- 12 weeks paid parental leave and return to work bonus for eligible employees
- Career development opportunities and mentoring programs
- Access to a range of benefits across dining and adventure, travel and health and well-being
- The chance to work in a high-performing team where your contributions truly make an impact
At Linfox, we focus on providing an inclusive and diverse workplace where our people can perform at their best. We welcome and encourage applications from people of all backgrounds, identities and perspectives; with people of diverse genders, ages, religions, abilities, sexual orientations and cultures (including Aboriginal and Torres Strait Islander peoples) encouraged to apply.
Sound like you? Please click the apply button to submit your application and resume.
We kindly request no unsolicited resumes or approaches from Recruitment Agencies. Linfox is not responsible for any fees related to unsolicited resumes.
Further information
You will be required to meet Linfox's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.
To find out more about opportunities at Linfox, visit www.linfox.com/careers
