Here at Linfox, we believe that together, anything is possible. We use advanced technology to support Australia’s biggest companies across retail, healthcare, government and defence. Join us and help shape the future of logistics with industry-leading safety, sustainability and innovation.
What does the job look like?
We are seeking an experienced Travel Group Team Leader to join our Essendon Fields Group Head Office (GHO) in an onsite role. Reporting to the Group Manager of Travel Services, you will oversee the day-to-day operations of the Linfox Travel team and support both international and domestic travel requirements. You will act as the primary escalation point for VIP travel and play a key role in enhancing systems, processes, and overall team capability.
This customer-focused role requires the highest level of professional, timely service.
Key responsibilities
- Lead daily travel meetings
- Support and supervise international and domestic travel requests
- Advise on complex itineraries, fare construction, reissues, refunds and exchanges
- Maintain relationships with airlines, hotels, car providers and charter partners
- Prepare travel quotations
- Manage VIP and executive travel with urgency and discretion
- Coach and mentor Travel Consultants
- Support reporting and analysis using Travelport Insights, Power BI and Excel
- Identify and support process improvements and new tools
- Provide after-hours emergency assistance on a roster
- Manage itinerary change approvals and workflow
- Assist with duty of care, risk and traveller tracking
- Complete other ad hoc duties as required
Are you the one?
You are motivated, collaborative and able to work independently. Linfox will support your leadership development and career growth.
You can demonstrate:
- Experience in corporate, VIP or executive travel
- Strong GDS skills (Travelport essential; Sabre/Amadeus advantageous)
- Understanding of NDC and airline distribution
- High-level ticketing capability, including ADM handling
- Excellent communication, negotiation and relationship-building skills
- Ability to mentor and develop team members
- Workflow, queue and roster management experience
- Analytical skills with dashboards and reporting tools
- High attention to detail and ability to stay calm under pressure
- Professionalism, discretion and emotional intelligence
How to apply
Click Apply to submit your application and resume.
No unsolicited agency approaches. Linfox is not responsible for fees related to unsolicited resumes.
Further information
Employment criteria include a criminal history check and full medical with drug and alcohol testing.
Learn more at www.linfox.com
