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Linfox

Customer Engagement Manager

Job no: 763013
Work type: Full time
Location: West Melbourne - VIC - Australia
Applications close: AUS Eastern Standard Time

Here at Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in retail, healthcare, government and defence. Shape the future of logistics with industry leading innovations in safety, sustainability and efficiency. Create a career to be proud of. Expect all this and more when you join Linfox.

What does the job look like?

Linfox Intermodal have a unique opportunity for an experienced Linfox employee to step into a strategic role focused on driving customer growth based in West Melbourne. Working closely with Operations, Commercial and Leadership teams, you'll lead major customer opportunities from bid and tender through to implementation, helping secure new business and deliver solutions that strengthen our network and customer partnerships. Key areas: 

  • Lead end-to-end tender and bid processes from opportunity identification through to implementation
  • Deliver data-driven customer solutions and commercial proposals aligned to customer requirements
  • Partner with Operational, Commercial, Safety, Legal and Leadership teams to develop winning submissions
  • Present Linfox capabilities and value propositions to customers through high-quality submission content and presentations
  • Support customer onboarding and implementation activities to ensure a seamless transition into operations

Are you the one? 

This opportunity is ideal for a Linfox team member who combines strong transport and logistics operational knowledge with commercial acumen. You enjoy influencing stakeholders, translating complex operational requirements into customer solutions and taking ownership of strategic business growth opportunities. You can demonstrate:

  • Experience in a commercial, customer relationship management, account management or transport operations role within the logistics industry
  • High level ability to translate operational requirements into customer-focused solutions
  • Proven involvement in tender, bid, proposal or customer solution development activities
  • Strong commercial acumen with an understanding of cost drivers, operational impacts and customer requirements
  • Ability to influence and collaborate with cross-functional stakeholders to deliver business outcomes
  • Experience analysing data and identifying opportunities to improve customer outcomes and operational performance

What's in it for me? 

  • 12 weeks paid parental leave and return to work bonus for eligible employees
  • Career development opportunities and mentoring programs
  • Access to a range of benefits across dining and adventure, travel and health and well-being
  • The chance to work in a high-performing team where your contributions truly make an impact

At Linfox, we focus on providing an inclusive and diverse workplace where our people can perform at their best. We welcome and encourage applications from people of all backgrounds, identities and perspectives; with people of diverse genders, ages, religions, abilities, sexual orientations and cultures (including Aboriginal and Torres Strait Islander peoples) encouraged to apply.

Sound like you? Please click the apply button to submit your application and resume.

We kindly request no unsolicited resumes or approaches from Recruitment Agencies. Linfox is not responsible for any fees related to unsolicited resumes.

Further information

You will be required to meet Linfox's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

To find out more about opportunities at Linfox, visit www.linfox.com/careers

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We deliver integrated supply chain solutions to leading companies across Asia Pacific.

We deliver integrated supply chain solutions to leading companies across Asia Pacific.