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Careers at Linfox




Linfox

Support Analyst

Job no: 763198
Work type: Max Term - Full Time
Location: Essendon Fields - VIC - Australia
Applications close: AUS Eastern Standard Time

Here at Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in retail, healthcare, government and defence. Shape the future of logistics with industry leading innovations in safety, sustainability and efficiency. Create a career to be proud of. Expect all this and more when you join Linfox.

What does the job look like?

We're looking for a commercially minded and adaptable LBS Support Analyst to support our Logistics Billing Solution (LBS) across Transport and Warehousing operations for a 12 month fixed term contract. Reporting to the Product Manager – Blue Yonder, you'll be responsible for supporting billing processes, resolving issues, and ensuring accurate and timely invoicing across the business. Working closely with Finance, Commercial, Operations and Technology teams, you'll help protect revenue and support the successful transition of LBS into a stable BAU environment.

This role is onsite based out of our HQ in Essendon Fields (VIC) 

Key responsibilities:

  • Provide day-to-day support for the LBS (Blue Yonder Billing Manager) platform.
  • Monitor billing runs, invoice generation and billing accuracy.
  • Investigate and resolve billing incidents, discrepancies and data issues.
  • Support the onboarding of new customers, businesses and billing flows.
  • Partner with Finance, Commercial and Operations teams to resolve queries and improve outcomes.
  • Work with Product, Integration and Support teams to maintain platform stability and continuous improvement.
  • Support billing validation, reconciliations and process optimisation.

About You:

You are an adaptable problem solver with a strong finance, commercial, billing or invoicing background. Rather than being a traditional IT support professional, you bring business and stakeholder expertise and are keen to learn a specialised enterprise billing platform.

You can demonstrate:

  • A Certificate, Diploma or Bachelor's degree in Finance, Commerce, Business or a related discipline.
  • Experience supporting invoicing, billing, finance or commercial operations.
  • Exposure to logistics, transport, warehousing or supply chain environments.
  • Experience setting up new customers, businesses, billing structures or operational processes.
  • Strong stakeholder management skills and the ability to work with Finance, Commercial and Operations teams.
  • Experience using SAP ECC, SAP TM, Blue Yonder or similar ERP platforms.
  • Strong analytical and problem-solving skills with the ability to identify root causes and implement practical solutions.
  • A willingness to learn new systems and build expertise in a specialist billing platform.

What's in it for me?

  • 12 weeks paid parental leave and return to work bonus for eligible employees
  • Career development opportunities and mentoring programs
  • Access to a range of benefits across dining and adventure, travel and health and well-being
  • The chance to work in a high-performing team where your contributions truly make an impact

Sounds like you? To apply for this position please follow the link on the careers section of the Lintranet and enter 763198 into keywords.

Further information:

Applications close 9 August 2026 at 11:55pm

At Linfox we are committed to your career development, and we encourage you to discuss your career aspirations with your manager. As a courtesy and recognising our values, you are required to inform your current manager of this application prior to attending a 1st interview.

You will be required to meet Linfox's employment criteria which will include, but not be limited to, a criminal history check and full medical with a drug and alcohol test.

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