Careers at Linfox

Here at Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in retail, healthcare, government and defence. Shape the future of logistics with industry leading innovations in safety, sustainability and efficiency. Create a career to be proud of. Expect all this and more when you join Linfox.

What does the job look like?

We are seeking a Transport Support Analyst to support Linfox’s Digital Freight Network and transport systems. You’ll monitor platform performance, troubleshoot incidents and data issues, and work with internal teams and vendors to keep transport operations running reliably.

Key responsibilities:

• Provide day-to-day functional and operational support across live business units, customers and transport operations.
• Monitor platform processes, integrations, interfaces, scheduled jobs and operational queues.
• Triage and resolve incidents and service requests based on business impact and agreed service levels.
• Investigate functional, integration, master data and transaction issues using available logs, monitoring tools and system evidence.
• Document issues, findings and diagnostic information before escalating to specialist teams or vendors.
• Coordinate resolution activities, provide clear stakeholder updates and confirm service recovery.
• Support root cause analysis and continuous improvement activities to reduce recurring incidents.
• Assist with business continuity during peak periods, releases, cutovers and major operational events.

About You:

You are a practical and analytical problem solver who can manage competing priorities in a fast-paced operational environment. You communicate clearly, work collaboratively across technical and business teams, and are comfortable supporting users in a live transport operation.

You can demonstrate:

• Experience in customer service and stakeholder management.
• Strong analytical thinking and the ability to develop practical solutions.
• Excellent written, verbal and presentation skills.
• The ability to prioritise high workloads and manage time effectively.
• Confidence working independently and collaboratively across broader teams.
• A tertiary or diploma qualification in business, IT or a related area.
• Experience supporting enterprise platforms in complex operational or BAU environments.
• Transport, logistics, TMS or 24/7 operational experience is highly desirable.
• Exposure to systems such as SAP TM, SAP ECC or Blue Yonder would be advantageous.
• Flexibility to work on site and support operational requirements when needed.

What's in it for me?

• 12 weeks paid parental leave and return to work bonus for eligible employees
• Career development opportunities and mentoring programs
• Access to a range of benefits across dining and adventure, travel and health and well-being
• The chance to work in a high-performing team where your contributions truly make an impact

Sounds like you? To apply for this position please follow the link on the careers section of the Lintranet and enter 763478 into keywords.

Further information:

Applications close 29 September 2026 at 11:55pm

At Linfox we are committed to your career development, and we encourage you to discuss your career aspirations with your manager. As a courtesy and recognising our values, you are required to inform your current manager of this application prior to attending a 1^st interview.

You will be required to meet Linfox's employment criteria which will include, but not be limited to, a criminal history check and full medical with a drug and alcohol test.