Here at Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in retail, healthcare, government and defence. Shape the future of logistics with industry leading innovations in safety, sustainability and efficiency. Create a career to be proud of. Expect all this and more when you join Linfox.
What does the job look like?
As the Customer Service Coordinator, you will lead and support a team of Customer Service Officers (CSO) to deliver outstanding service outcomes across multiple customer contracts. You will coordinate daily operations, manage escalations, and ensure customer commitments, compliance requirements, and performance targets are consistently achieved. This is a hands-on leadership role focused on driving team performance, continuous improvement, and seamless service delivery. Key areas:
- Lead, coach and develop the CSO team to deliver exceptional customer service and operational results
- Coordinate resources to ensure customer requests are actioned within agreed timeframes.
- Monitor KPIs and service levels, proactively addressing performance gaps and operational risks.
- Manage escalated customer issues, service disruptions and critical freight movements
- Build strong relationships with customers, operations teams and key stakeholders
- Drive compliance, process improvement and accurate reporting
Are you the one?
You are a proactive and people-focused leader who can motivate a team, manage priorities, and remain calm under pressure. With strong customer service experience, excellent communication skills, and a solution-focused approach, you're able to balance operational demands while maintaining high standards of service, accuracy, and compliance. You can demonstrate:
- Experience providing high-quality customer service in a fast-paced environment
- Strong verbal and written communication skills with the ability to engage diverse stakeholders
- The ability to lead, coach and support a team to achieve service and performance goals
- Excellent organisational skills, with the ability to prioritise competing deadlines and workloads
- Strong attention to detail and a commitment to accuracy, confidentiality and follow-through
- Intermediate computer skills across Microsoft Office applications, including Excel, Word and Outlook
What's in it for me?
- 12 weeks paid parental leave and return to work bonus for eligible employees
- Career development opportunities and mentoring programs
- Access to a range of benefits across dining and adventure, travel and health and well-being
- The chance to work in a high-performing team where your contributions truly make an impact
At Linfox, we focus on providing an inclusive and diverse workplace where our people can perform at their best. We welcome and encourage applications from people of all backgrounds, identities and perspectives; with people of diverse genders, ages, religions, abilities, sexual orientations and cultures (including Aboriginal and Torres Strait Islander peoples) encouraged to apply. .
Sound like you? Please click the apply button to submit your application and resume.
We kindly request no unsolicited resumes or approaches from Recruitment Agencies. Linfox is not responsible for any fees related to unsolicited resumes.
Further information
You will be required to meet Linfox's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.
To find out more about opportunities at Linfox, visit www.linfox.com/careers
