Here at Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in retail, healthcare, government and defence. Shape the future of logistics with industry leading innovations in safety, sustainability and efficiency. Create a career to be proud of. Expect all this and more when you join Linfox.
As part of the exciting pilot launch of our Woolworths Online operations at Braybrook, we are seeking expressions of interest from internal employees for an AM Supervisor secondment opportunity. The shift pattern will see you working Friday to Monday from 1:30pm - 9:30pm. This is a fantastic chance to broaden your leadership experience, play a key role in a new operation, and contribute to the successful go-live of a high-profile customer delivery network.
In this role, you will lead a team of Customer Service Agents (Drivers) responsible for delivering online grocery orders safely and on time to customers' homes and businesses across Melbourne. As the operational leader for your shift, you will have ownership of day-to-day performance, ensuring deliveries are resourced, service commitments are met, and customers receive their orders on time. Key areas:
- Lead and coordinate day-to-day shift operations across the Woolworths Online delivery network.
- Supervise and support a team of Customer Service Agents (Drivers), providing coaching, guidance, and leadership throughout the shift.
- Ensure delivery routes are appropriately resourced and drivers are allocated efficiently to meet customer demand.
- Monitor delivery performance and proactively address operational issues to maintain service excellence.
- Respond to unplanned events, customer impacts, and changing priorities in a fast-paced environment.
- Promote a strong safety culture while maintaining compliance, service, and operational standards.
- Foster a positive team culture focused on accountability, engagement, and customer outcomes.
Are you the one?
While the role is fast-paced and demanding, you won't be doing it alone. You'll be supported by an experienced leadership team who will provide coaching, guidance, and operational support to help you succeed. This secondment provides a unique opportunity to gain exposure to a growing operation and further develop your leadership capability within Linfox. You can demonstrate:
- Experience leading teams within transport, logistics, warehousing, retail, or other high-volume operational environments.
- Strong decision-making and problem-solving skills, particularly in fast-paced environments.
- Excellent communication and stakeholder management capabilities.
- A customer-first mindset and a proactive approach to operational challenges.
- The ability to balance competing priorities and remain calm under pressure.
At Linfox we are committed to your career development and we encourage you to discuss your career aspirations with your manager. As a courtesy and recognising our values, you are required to inform your current manager of this application prior to attending a 1st interview.
