Careers at Linfox

Here at Linfox, we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in retail, healthcare, government, and defence. Shape the future of logistics with industry leading innovations in safety, sustainability, and efficiency. Create a career to be proud of. Expect all this and more when you join Linfox.

What does the job look like?

As a Support and Functional Analyst, you’ll play a key role in supporting Linfox’s digital transport solutions, particularly the Digital Freight Network (DFN) and internal platforms. You’ll support operations across our sites, drivers, and control rooms by resolving issues, maintaining systems, and working with vendors to improve performance.

Reporting to the Product Manager, you’ll also contribute to continuous improvement initiatives and help shape our digital strategy in a fast-paced logistics environment.

Other duties and responsibilities include but are not limited to:

• Provide responsive and effective support to drivers, sites, and operational teams.
• Investigate and resolve system issues, service tickets, and user queries.
• Collaborate with vendors on BAU issues and product enhancements.
• Support continuous improvement and project work within the Digital Freight Network.
• Identify trends across systems to inform enhancements and future development.
• Champion Linfox’s safety standards and LIFT values in daily operations.

Are you the one?

We’re looking for a proactive and customer-focused professional who thrives in a collaborative, high-tech environment. You’ll be passionate about problem-solving and have the drive to deliver reliable solutions that help keep our transport operations running smoothly.

The ideal candidate can demonstrate:

• Experience in IT systems support, customer service, or stakeholder management.
• Exposure to logistics or transport operations (preferred but not essential).
• Knowledge of tools such as SAP TM, ECC, Blue Yonder, or MTData’s FoxTrax (desirable).
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication.
• Ability to work both independently and as part of a team.
• Flexibility to work occasional out-of-hours support as needed.

Competencies:

• Analytical Thinking: Able to break down complex problems and deliver practical solutions.
• Time Management: Manages multiple priorities effectively to meet deadlines.
• Communication: Communicates clearly with both technical and non-technical stakeholders.
• Customer Service: Provides support with empathy, urgency, and professionalism.
• Collaboration: Works well within cross-functional teams and fosters a positive team culture.
• Adaptability: Thrives in a dynamic, fast-paced logistics environment.
• Accountability: Takes ownership of outcomes and delivers on commitments.

Why join Linfox?

At Linfox, we are passionate about creating an inclusive and high-performing workplace where everyone can thrive. We welcome and encourage applications from people of all backgrounds and cultures, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and those from diverse genders and identities.

Sound like you? Please click the apply button to submit your application and resume.

We kindly request no unsolicited resumes or approaches from Recruitment Agencies. Linfox is not responsible for any fees related to unsolicited resumes.

Further information

You will be required to meet Linfox's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

To find out more about opportunities at Linfox, visit www.linfox.com/careers

 

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