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Linfox

Key Account Manager

Job no: 762921
Work type: Full time
Location: Kewdale - WA - Australia
Applications close: W. Australia Standard Time

Here at Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in retail, healthcare, government and defence. Shape the future of logistics with industry leading innovations in safety, sustainability and efficiency. Create a career to be proud of. Expect all this and more when you join Linfox.

What does the job look like?

Linfox's Intermodal business unit have a full time permanent opportunity for a Key Account Manager to join our team in Kewdale, WA. This opportunity acts as the key link between Linfox and its customers, ensuring service delivery meets contractual, safety and commercial expectations while driving retention and growth. You will work closely with operations and customers to strengthen relationships, optimise performance and support continuous improvement outcomes. Key areas:
  • Lead customer performance management including KPIs, reviews, reporting and commercial outcomes
  • Manage customer relationships to drive retention, satisfaction and service performance outcomes
  • Deliver growth strategies for existing accounts through tendering, pricing and customer presentations
  • Conduct financial analysis to optimise revenue, profitability and cost-to-serve outcomes
  • Review and establish customer contracts and transport agreements in line with requirements
  • Support operational teams to meet customer KPIs and resolve service-related issues

Are you the one?

You are an experienced account manager with a strong customer-facing focus, capable of building relationships, understanding operational environments and driving commercial outcomes within a transport or logistics setting. You can demonstrate:

  • 2+ years of experience in a customer engagement or account management role or within the Transport/Logistics or supply chain industry would be highly regarded 
  • Proven ability to manage both medium and large customer accounts and deliver retention and growth outcomes
  • Strong commercial acumen, including revenue models, cost-to-serve and P&L understanding
  • Experience developing, implementing and managing contracts or service agreements
  • Ability to analyse data and deliver customer reports, presentations and insights
  • Knowledge of transport and logistics operations and broader market dynamics

What's in it for me?

  • 12 weeks paid parental leave and return to work bonus for eligible employees
  • Career development opportunities and mentoring programs
  • Access to a range of benefits across dining and adventure, travel and health and well-being
  • The chance to work in a high-performing team where your contributions truly make an impact

At Linfox, we focus on providing an inclusive and diverse workplace where our people can perform at their best. We welcome and encourage applications from people of all backgrounds, identities and perspectives; with people of diverse genders, ages, religions, abilities, sexual orientations and cultures (including Aboriginal and Torres Strait Islander peoples) encouraged to apply. .

Sound like you? Please click the apply button to submit your application and resume.

We kindly request no unsolicited resumes or approaches from Recruitment Agencies. Linfox is not responsible for any fees related to unsolicited resumes.

Further information

You will be required to meet Linfox's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

To find out more about opportunities at Linfox, visit www.linfox.com/careers

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We deliver integrated supply chain solutions to leading companies across Asia Pacific.

We deliver integrated supply chain solutions to leading companies across Asia Pacific.