Student Support and Wellbeing Officer - Prato
Job No.: 680988
Location: Prato, Italy
Employment Type: Full-time
Duration: 12-month fixed-term appointment
Remuneration: Italian national employment contract ANINSEI Level 4 (with Monash adjustment)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
Monash University, Prato campus is seeking a dedicated Student Support and Wellbeing Officer to play a vital role in enhancing student experience and wellbeing. This position provides complex administrative and advisory support to students and academic programs, while acting as a key liaison between Monash University, its global partners, external service providers, and the vibrant student community in Prato.
This position will be responsible for supporting all aspects of student wellbeing and program operations, including acting as the first point of contact for health, safety, and welfare concerns. You will contribute to planning, policy, and quality assurance processes while ensuring best practices in service delivery. The role includes providing informed advice to students, visiting academic staff and stakeholders, managing incidents with empathy and efficiency, coordinating events and program activities, and maintaining collaborative relationships with internal teams and external providers. Your proactive communication and problem-solving skills will be critical in maintaining a safe, supportive, and engaging environment for students and staff alike.
About you
To be successful in this role you will have native (or near native) written and oral Italian and excellent English communication skills, along with a proven track record in delivering high-level administrative support in fast-paced environments. You will demonstrate strong organisational and time management skills, attention to detail, and a high level of computer literacy. A collaborative and empathetic approach, sound judgement, and commitment to student care and service excellence is essential to success in this role.
About Monash Prato
The Monash University Prato campus provides a strategic European base for international teaching and research collaborations. Monash Prato’s mission is to develop a multi-functional teaching and research campus that is actively engaged with the local community, and which facilitates the expansion of links between Monash University and the wider European community.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'.
The Monash University Prato campus invites applications from candidates who can demonstrate valid and current Italian / European work rights.
Please note, this role is required to work on-site at the Monash University Prato campus.
Diversity is one of our greatest strengths at Monash. We encourage applications from culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and background checks required for the role, as determined by the University.
Enquiries: Heather MacLeod, Program Manager - Monash University, Prato campus, +39 0574 436923
Position Description: Student Support and Wellbeing Officer
Applications Close: Friday 25 July 2025, 11:55pm CET
Supporting a diverse workforce
