Expression of Interest 2026 - Monash University Accommodation
Monash University Accommodation invites expressions of interest from suitably qualified professionals for multiple on-site roles within its Front Office, Admissions and Operations portfolios. These positions are primarily based on-site at the Clayton campus and require a strong physical presence across Monash University Accommodation precincts. Appointment types and durations will vary in response to operational needs, with opportunities available on both an ongoing and fixed-term basis.
Monash University Accommodation oversees all aspects of on-campus accommodation, and is home to a diverse and inclusive residential community supporting more than 3,000 residents living on campus. As a central pillar of the Monash student experience, Monash University Accommodation provides safe, supportive, and engaging living environments that promote academic achievement, personal development, and lifelong connection.
Monash University Accommodation also provides additional accommodation support to students through a Preferred Accommodation Provider Program and the delivery of information and resources on the private rental market for the broader student community.
Guided by a strong commitment to wellbeing, equity, and community, Monash University Accommodation plays a vital role in supporting students throughout their residential journey.
Monash University Accommodation also manages a small portfolio of staff and visitor accommodation options.
This is your opportunity to shape the student experience at one of Australia’s leading universities, where your work will directly influence student success, inclusion, and lifelong belonging.
This strategic EOI seeks experienced and motivated professionals to support the core functions that underpin the accommodation experience. Appointees will join a high-performing, student-focused team and contribute to continuous improvement, innovation, and operational excellence across accommodation services.
A connected, on-site service model
The Information and Services Officer, Operations Officer, and Admissions Officer roles each contribute to a shared service continuum that supports students from their first interaction with Monash University Accommodation through to their daily residential experience.
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Admissions Officers provide a strong foundation for the residential journey through desk-based, on-site coordination of accommodation enquiries, applications, offers, and allocations. Their work ensures fair, transparent, and student-centred accommodation admissions outcomes that optimise occupancy and align with policy and operational requirements.
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Information and Services Officers working directly with residents and visitors, Information and Services Officers provide in-person support for check-in/departures, respond to enquiries, and provide on-site services, ensuring a welcoming, informed, and responsive residential experience and business service.
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Operations Officers maintain the physical and operational integrity of the residential environment through active, hands-on engagement across the various on-campus accommodation complexes. This role involves being out in the precincts, conducting inspections, identifying issues, and liaising with contractors and service providers to ensure facilities are safe, functional, and well-maintained.
Together, these roles form an integrated, on-site service model that connects admissions, daily support, and operational oversight to deliver a seamless and high-quality experience.
Role Focus Areas
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Deliver exceptional, student-centred services through responsive, inclusive, and professional on-site engagement that supports Monash University Accommodation and University strategic priorities.
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Strengthen operational effectiveness and service integration by enhancing systems, maintaining data integrity, and driving continuous improvement across accommodation services.
What You’ll Bring
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A strong commitment to improving the student experience through high-quality, on-site service delivery within complex organisational environments.
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Experience in operational coordination, facilities or service management, admissions, or student services, with the ability to adapt across different functional contexts.
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Well-developed stakeholder engagement skills, including the ability to work effectively with students, colleagues, contractors, and external partners.
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Excellent communication, organisational, and problem-solving skills, with the capacity to manage competing priorities and contribute to operational and strategic outcomes.
Eligibility
These opportunities are open to suitably qualified candidates with experience in student services, facilities or operations management, hotel or accommodation services, admissions, or related fields. Applications are welcomed from both internal and external candidates.
How to Apply
To express interest, please submit a brief statement (maximum two pages) outlining your interest, relevant skills, and experience aligned to the role(s) you wish to be considered for, together with a current résumé.
Enquiries: Ms Anna Caterer, Associate Director Administration, Monash University Accommodation, anna.caterer@monash.edu, (03) 9905 6200
Applications Close: Thursday 5 March 2026, 11:55pm AEDT
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