Senior Student Services Officer
Job No.: 693683
Location: Caulfield campus
Employment Type: Full-time
Duration: Continuing appointment
Remuneration: $100,155 - $108,106 pa HEW 06 plus 17% employer superannuation
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
The Senior Student Services Officer provides high-quality administrative and operational support to the delivery of student and academic services across the School, with a strong focus on service excellence and best practice. The role supports all stages of the student lifecycle, including prospective and current student enquiries, admissions, enrolment, orientation, course progression and completion, with a specific focus on international programs and student mobility.
Working within a specialist functional area, the Senior Student Services Officer delivers expert advice and case-managed support for complex student, course and program matters, ensuring timely and effective outcomes for students and stakeholders. The role works closely with colleagues across the Students and Education Services team to promote collaboration, consistency and continuous improvement in service delivery across campuses.
As the successful candidate, you will bring excellent administrative and organisational skills, with the ability to manage competing priorities, meet deadlines and contribute to the development of effective operational processes and systems. You will demonstrate a strong commitment to customer service excellence and take a proactive, hands-on approach to supporting students and stakeholders in a complex and fast-paced environment.
You will have strong analytical, problem-solving and communication skills, with the ability to work collaboratively while also exercising sound judgement, initiative and independence. Highly developed computer literacy and the ability to quickly learn new systems are essential, along with experience delivering frontline services within a complex educational or student services environment. Previous experience in student mobility would be highly regarded.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. Your application must address the Key Selection Criteria.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Ms Katherine van Loon, Manager, Global Programs and Partnerships, +61 3 9905 8539
Position Description: Senior Student Services Officer
Applications Close: Thursday 4th of June 2026, 11:55pm AEST
Supporting a diverse workforce
