Manager, Safety and Intake
Job No.: 694007
Location: Clayton Campus
Employment Type: Full-time
Duration: Continuing appointment
Remuneration: $145,062 - $153,976 pa HEW Level 09 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
The Manager, Safety & Intake plays a critical leadership role in supporting the Safer Community Unit and Coordination, Assessment, Referral, Education (CARE) Services through the effective oversight of intake, triage and referral functions across the Monash Group. Leading a team of Intake Specialists, the position ensures timely, trauma-informed responses to complex and high-risk matters, while driving continuous improvement, innovation and best-practice service delivery across Safety and Support Services.
This position will be responsible for overseeing the intake, triage and assessment of enquiries, reports and referrals across the Monash Group, ensuring timely and appropriate responses to complex, urgent and high-risk matters. The role will provide expert guidance on escalation and referral pathways, chair intake and triage meetings, and lead the allocation of cases to appropriate support services. It will manage and develop a specialist intake team, oversee administrative and operational functions supporting Safety and Support Services, and drive strategic projects focused on service innovation, process improvement and best-practice trauma-informed responses. The position will also build strong relationships with internal and external stakeholders, contribute to communications, training and resource development, ensure compliance with legislation and university policy, and maintain accurate reporting, records management and performance metrics.
To be successful in this role you will have postgraduate qualifications and extensive experience in counselling, social work, psychology or a related field, together with demonstrated expertise leading specialist teams in complex behavioural and mental health triage environments. You will bring strong knowledge of trauma-informed practice, risk assessment and referral pathways, alongside exceptional leadership, stakeholder engagement and communication skills. The role requires highly developed judgement, resilience and interpersonal capability, including the ability to manage sensitive and high-pressure situations with professionalism and empathy. Prior experience within the higher education sector, together with an understanding of relevant legislation and frameworks, including the National Higher Education Code to Prevent and Respond to Gender-based Violence, will be highly regarded.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.
We value difference and diversity. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Together with our commitment to academic freedom, you will have access to quality research facilities, infrastructure, world-class teaching spaces, and international collaboration opportunities.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. Your application must address the Key Selection Criteria.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and background checks required for the role, as determined by the University.
Enquiries: Dr Elli Darwinkel, Director, Safety & Support Services, Elli.Darwinkel@monash.edu
Position Description: Manager, Safety and Intake
Applications Close: Monday 8 June 2026, 11:55pm AEST
Supporting a diverse workforce
