Digital Experience Manager
Job No.: 669458
Location: Clayton campus
Employment Type: Full-time
Duration: Continuing appointment
Remuneration: $116,075 - $128,126 pa HEW Level 08 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
Join us as our Digital Experience Manager and help develop and deliver a user-focussed digital experience strategy to ensure that our user experiences are connected, satisfying and efficient.
In this role you’ll manage the planning, development, delivery and evaluation of the Library’s digital presence, and ensure our resources and services are integrated across all Library functions.
You Will:
- Manage an integrated and strategic approach to all aspects of the Library’s digital presence
- Contribute to developing and delivering a user-focussed digital experience strategy
- Manage and co-ordinate complex digital projects integrated across a range of channels and systems
- Lead an effective continuous improvement program
- Ensure the Library’s digital presence meets the needs of our users and our University
- Manage and develop a small, highly-trained, motivated and efficient web presence and content team
- Undertake research, data analysis and management
- Manage and oversee risk, compliance and quality assurance processes
- Develop and maintain strong partnerships with key stakeholders
Working through our Service Design Operating Model, you’ll develop and improve the digital experience of the Library and proactively seek opportunities to connect our front-facing services with our backend systems.
You’ll be key in ensuring that Library services are not only visible and discoverable, driving the removal of friction at all stages of our user journey.
Working in close collaboration with Library leaders, subject matter experts and specialist teams, you will define end-to-end user experiences, test and validate existing journeys and ensure users receive the best possible experience at every interaction
The Organisation
Monash University Library is one of Australia’s leading academic libraries. Central to our 2020-2025 strategy is the vision of being a ‘modern, global top 100 library’ where our content, collections, facilities, services and culture represent best practice and collectively make a significant contribution to the University’s reputation and impact. We continually evaluate what we do in relation to the University’s goals and always look ‘through our users’ eyes’. While we work to ensure that our users’ experiences with the Library are productive, useful, efficient and rewarding, we aspire to delight by exceeding their expectations. For more on the work we do, please visit our website.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Learn more about Monash.
Be part of our story. Work with us to #ChangeIt.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Lara McKinley, Service Design and Communications Manager, +61 429 911 322
Position Description: Digital Experience Manager
Applications Close: Monday 7 October 2024, 11:55pm AEDT
Supporting a diverse workforce
