Library Services Officer
Job No.: 673458
Location: Caulfield campus
Employment Type: Full-time
Duration: Continuing appointment
Remuneration: $74,149 - $79,314 pa HEW Level 04 (plus 17% employer superannuation)
- Be inspired, every day
- Take your career in exciting, rewarding directions
- Be a part of an inclusive, collaborative community
The Opportunity
As the first point of contact for all general Library enquiries from Monash students, staff, alumni and the general public, you will be an advocate for self-service and will also assist the broader Monash Library team in delivering high quality, accurate and timely Library services.
Enquiries are responded to across a range of contact points using electronic, face-to-face and telephone communication methods. You will be a key contributor as the awareness and productive use of Library spaces, resources and services is underpinned by the frontline services team, contributing to the student experience and supporting academics and researchers in their endeavours.
To succeed in this role, you will bring your commitment to customer service and operational excellence and renewal. You also bring your experience at not only building strong relationships but developing internal staff knowledge and skills in a way that broadens key skill sets and builds organisational capability.
The Organisation
Monash University Library is one of Australia’s leading academic libraries. Central to our 2020-2025 strategy is the vision of being a ‘modern, global top 100 library’ where our content, collections, facilities, services and culture represent best practice and collectively make a significant contribution to the University’s reputation and impact. We continually evaluate what we do in relation to the University’s goals and always look ‘through our users’ eyes’. While we work to ensure that our users’ experiences with the Library are productive, useful, efficient and rewarding, we aspire to delight by exceeding their expectations. For more on the work we do, please visit our website www.monash.edu/library.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Learn more about Monash.
Be part of our story. Work with us to #ChangeIt.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
Please submit:
- A current copy of your resume
- A cover letter (maximum 2 pages) which addresses how you meet the Key Selection Criteria
Applicants must possess the right to work in Australia to be considered.
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Anne Melles, Frontline Services Manager, +61 408 950 788
Position Description: Library Services Officer
Applications Close: Wednesday 15 January 2025, 11:55pm AEDT
Supporting a diverse workforce
