Monash Connect Senior Officer
Job No.: 677746
Location: Caulfield and Clayton campuses
Employment Type: Full-time
Duration: Continuing appointment
Remuneration: $83,424 - $95,825 pa HEW Level 05 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
We are seeking a highly experienced customer service professional to join our high-performing team. The successful applicant will join our team to help support our future students, provide course advice, progression and support. The Senior Officer of our contact centre is expected to:
- Answer a range of complex enquiries using your thorough understanding of the products and services you are supporting, ensuring service is compliant with Monash Connect policies and procedures
- Provide professional, supportive advice and escalate enquiries within guidelines and protocols
- Provide reporting and administrative assistance to decision makers aimed at improving business services and delivery
- Maintain an up-to-date knowledge of changes within faculties and other university areas affecting the service and information provided
To be a successful member of our team, you will consistently demonstrate strong customer service skills with an ability to communicate clearly in both verbal and written formats. Previous contact centre or high-volume customer contact experience is preferable. Your attention to detail and ability to quickly analyse situations, gather information and make decisions are critical in this role. Having a positive attitude and an ability to remain calm and patient whilst working in a fast-paced environment is essential. If you are ready to take the next challenge in your career, we’d love to hear from you!
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Learn more about Monash.
Join the pursuit of our purpose to build a better future for ourselves and our communities - #ChangeIt with us.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Richard Gray, Service Delivery Lead, +61 3 9903 2744
Position Description: Monash Connect Senior Officer
Applications Close: Thursday 24 July 2025, 11:55pm AEST
Supporting a diverse workforce
