Microsoft Services Manager
Job No.: 678225
Location: Clayton campus
Employment Type: Full-time
Duration: Continuing appointment
Remuneration: $135,417 - $143,738 pa HEW Level 09 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
Are you passionate about leading cutting-edge technology initiatives? Do you thrive in dynamic environments where innovation and excellence are at the forefront? If so, we have the perfect opportunity for you!
The Opportunity
As the Microsoft Services Manager, you will be at the helm of managing and operating the Microsoft enterprise server and database platforms for the University. You will lead a team of engineers dedicated to designing, building, integrating, and operating Microsoft platforms that support a wide range of faculty and critical university divisions.
Key Responsibilities:
- Leadership & Team Management: Inspire and guide a team of engineers to achieve high service availability and meet agreed service targets.
- Innovation & Automation: Drive excellence in automation and innovation within the management of the environment.
- Resource Development: Lead resource development and create policies, operating procedures, strategies, and reporting mechanisms.
- Collaboration: Work closely with other Enterprise Engineering teams to develop standard solutions and design bespoke solutions to meet specific business needs.
- Project Management: Manage the implementation of major projects and change initiatives with institution-wide impact.
To be successful in the role the eligible candidate will have:
- Technical proficiency in on-premise Microsoft server and database platforms and management systems (e.g. Windows Server, System Centre, Operations Manager, MSSQL)
- Demonstrated experience in system analysis including a thorough knowledge of ICT & ICT security best practices
- Excellent management and customer service skills with proven ability to strategically manage and provide authoritative technical and policy advice at a high level
- Outstanding planning and organisational skills, with experience establishing priorities, allocating resources and meeting deadlines in a large, complex organisation
- Highly developed analytical and conceptual skills including proven ability to troubleshoot within a large & complex ICT environment
- Superior interpersonal and communication skills with the ability to build successful relationships, influence, negotiate and achieve consensus at senior levels
- Demonstrated ability to manage major change initiatives in a complex and specialised area of operations
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Learn more about Monash.
Join the pursuit of our purpose to build a better future for ourselves and our communities - #ChangeIt with us.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
Send us a copy of your latest CV along with a cover letter (max 2 pages) that addresses your suitability for the role. A document addressing the Key Selection Criteria is not required. Please refer to "How to apply for Monash Jobs"
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Mr Ryan Newington, Associate Director, Enterprise Engineering +61 03 9903 1584
Position Description: Microsoft Services Manager
Applications Close: Monday 5th of May 2025, 11:55pm AEST
Supporting a diverse workforce
