Group Manager, Student Experience
Job No.: 678469
Location: Clayton campus
Employment Type: Full-time
Duration: 3-year fixed-term appointment with the opportunity for renewal
Remuneration: $179,289 pa Level 10A (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
Lead Student Services with Impact
We’re looking for a dynamic and strategic Group Manager, Student Experience to lead the operations and continuous improvement of student services across the Faculty of Medicine, Nursing and Health Sciences. As the most senior professional staff member in the Education Portfolio, you will drive innovation, enhance the student journey, and influence high-level decision-making across the Faculty and broader University.
Key Responsibilities
Provide strategic leadership and expert advice across the Faculty's student services, ensuring a high-quality, student-focused experience that aligns with University goals. Oversee operations, policy development, business improvement and service delivery while leading and mentoring high-performing teams.
About You
You bring a postgraduate qualification and management experience, ideally in a complex higher education environment. Your strengths include strategic leadership, change management, stakeholder engagement, and the ability to deliver innovative solutions in a dynamic and fast-paced setting.
You will also have:
- Demonstrated experience managing education services functions in large institutions
- A track record of leading transformation and continuous improvement projects
- Strong interpersonal and negotiation skills to build consensus and influence outcomes
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Join the pursuit of our purpose to build a better future for ourselves and our communities - #ChangeIt with us.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
Apply Now
For instructions on how to apply, please refer to
'How to apply for Monash Jobs'. Your application must address the Key Selection Criteria.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: David Stewart, Faculty Operations and Planning Manager, Position, +61 3 9905 2748
Position Description: Group Manager, Student Experience
Applications Close: Sunday 27 April 2025, 11:55pm AEST
Supporting a diverse workforce
