Student Services Officer
Job No.: 678762
Location: Peninsula campus
Employment Type: Part-time, fraction 0.4
Duration: 11 Month Fixed Term appointment - until 27 March 2026
Remuneration: Pro-rata of $80,603 - $92,585 pa HEW 5 plus 17% superannuation
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Amplify your impact at a world top 50 University
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Join our inclusive, collaborative community while working closer to home
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Be part of a vibrant, integrated health and education precinct
The Opportunity
Are you passionate about delivering exceptional student support in a dynamic university environment? Monash University is seeking a dedicated Student Services Officer to join the School of Primary and Allied Health Care. In this vital role, you’ll be at the heart of coursework program administration, ensuring the smooth delivery of enrolments, admissions, course completions and more. With a strong emphasis on accuracy, timeliness and student satisfaction, you’ll be part of a collaborative, multi-disciplinary team contributing to the academic success of both local and international students.
As a Student Services Officer, you’ll thrive in a role that values autonomy, initiative and outstanding customer service. You’ll manage a wide range of administrative tasks — from assisting with enquiries and updating student records to coordinating enrolments and supporting course progression. Your role will be essential in interpreting and applying university policies and systems, including platforms such as Callista, to help students navigate their academic journeys with confidence and clarity.
We are seeking a motivated and adaptable professional with a strong background in administration and a commitment to delivering high-quality student services. A hands-on approach to service provision and a deep commitment to customer service excellence are essential, as is the ability to work both independently and collaboratively within a team environment.
Strong communication and interpersonal skills are key, as you will be regularly engaging with students, academic staff, and colleagues across various departments. If you are someone who thrives in a service-oriented, detail-driven role, we encourage you to apply.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Learn more about Monash.
Join the pursuit of our purpose to build a better future for ourselves and our communities - #ChangeIt with us.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. Your application must address the Key Selection Criteria.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Ms Amanda Wylde, Manager, Student & Academic Services +61 3 9904 4353
Position Description: Student Services Officer
Applications Close: Wednesday, 21st May 11:55pm AEST
Supporting a diverse workforce
