Senior Student Experience and Academic Services Officer
Job No.: 679255
Location: Melbourne CBD
Employment Type: Full-time
Duration: Continuing appointment
Remuneration: $96,768 - $104,450 pa HEW Level 06 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
About Us
At Monash Law, we do things differently. For 60 years, we’ve fostered a pioneering spirit, an enterprising and inclusive approach, and a deep commitment to access to justice in all its forms. We equip our students with strong ethical, forensic, and practical legal skills to creatively solve real-world problems, supported by world-class facilities like our renowned clinical sites and state-of-the-art moot court, and our Clinical Guarantee ensures hands-on legal experience for every student, while our vibrant research culture drives impactful, cross-disciplinary legal scholarship.
With a network of high-profile alumni and strong alliances with leading law schools worldwide, Monash Law is a place where innovation, diversity, and a commitment to positive social change through law thrive. Join us in shaping the future of legal education and practice!
The Opportunity
As the Senior Student Experience and Academic Services Officer, you will play a vital role in shaping the student journey at Monash Law, ensuring a seamless and enriching experience from admission to graduation. You will be at the forefront of student and academic services, managing enquiries, overseeing key administrative processes, and supporting the implementation of assessments and results. A key part of your role will be advising students on our Clinical Guarantee, helping them access invaluable hands-on legal experience. Working within a dynamic team, you will ensure that service delivery timeframes are met while continuously improving the quality and accessibility of information provided to students and staff.
This role is an exciting opportunity to collaborate with stakeholders across the Faculty and University, driving innovation and efficiency in student and academic services. You will contribute to the enhancement of systems and processes, ensuring best practices are upheld while engaging in key change projects.
About you
You are a highly organised and detail-oriented professional with strong administrative skills and a hands-on approach to customer service. You excel at managing priorities, meeting deadlines, and implementing efficient processes that enhance the student experience. A collaborative team player, you also work independently with sound judgement and initiative.
With strong analytical and problem-solving skills, you navigate complex issues effectively while engaging with diverse stakeholders through clear and professional communication. Your high-level computer literacy, including proficiency in Microsoft Office, supports your ability to manage systems and drive continuous improvement.
If you’re ready to contribute to a dynamic team within a world-class law faculty, we’d love to hear from you!
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Be part of our story. Work with us to #ChangeIt.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
To apply, please submit your CV, cover letter, and response to the Key Selection Criteria via the apply button below. For instructions on how to apply, please refer to 'How to apply for Monash Jobs'.
Enquiries: Kat Beech, Manager, Student & Academic Services, Faculty of Law, +61 3 9902 4601, kat.beech@monash.edu
Position Description: Senior Student Experience and Academic Services Officer
Applications Close: [two weeks internal] 11:55pm AEST
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Supporting a diverse workforce
