Senior Student Experience and Academic Services Coordinator
Job No.: 679255
Location: Melbourne CBD
Employment Type: Full-time
Duration: Continuing appointment
Remuneration: $106,789 - $117,128 pa HEW Level 07 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
About Us
At Monash Law, we do things differently. For 60 years, we’ve fostered a pioneering spirit, an enterprising and inclusive approach, and a deep commitment to access to justice in all its forms. We equip our students with strong ethical, forensic, and practical legal skills to creatively solve real-world problems, supported by world-class facilities like our renowned clinical sites and state-of-the-art moot court, and our Clinical Guarantee ensures hands-on legal experience for every student, while our vibrant research culture drives impactful, cross-disciplinary legal scholarship.
With a network of high-profile alumni and strong alliances with leading law schools worldwide, Monash Law is a place where innovation, diversity, and a commitment to positive social change through law thrive. Join us in shaping the future of legal education and practice!
The Opportunity
As the Senior Student Experience and Academic Services Coordinator, you will play a key role in leading and enhancing student and academic services at Monash Law. Working closely with the Manager, Student and Academic Services, you will mentor team members, allocate resources, and foster a values-driven culture that supports student success. You will oversee key processes across the student lifecycle, including admissions, enrolment, course completion, and clinical placements, ensuring efficiency and alignment with University policies.
This role offers the opportunity to drive innovation, resolve complex student enquiries, and implement continuous improvements in service delivery. You will engage with stakeholders to support change initiatives and maintain oversight of critical processes such as clinical guarantee placements, Moodle content, exams, and results.
About you
You are a highly skilled and proactive professional with a strong background in coordinating successful administrative processes and delivering exceptional customer service. With excellent planning and organisational skills, you excel at setting priorities, implementing improvements, and ensuring deadlines are met. Your ability to build relationships and negotiate positive outcomes allows you to engage effectively with both internal and external stakeholders, fostering collaboration and efficiency.
An experienced team leader, you have a proven ability to motivate, develop, and allocate work to support staff and achieve objectives. Your analytical and problem-solving skills enable you to navigate complex challenges and recommend effective solutions. With highly developed communication skills, you prepare professional documentation and provide expert advice with confidence. Your advanced computer literacy, particularly in business management software, supports your ability to streamline processes and drive continuous improvement.
If you’re ready to contribute to a dynamic and forward-thinking team, we’d love to hear from you!
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Be part of our story. Work with us to #ChangeIt.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
To apply, please submit your CV, cover letter, and response to the Key Selection Criteria via the apply button below. For instructions on how to apply, please refer to 'How to apply for Monash Jobs'.
Enquiries: Kat Beech, Manager, Student & Academic Services, Faculty of Law, +61 3 9902 4601, kat.beech@monash.edu
Position Description: Senior Student Experience and Academic Services Coordinator
Applications Close: Wednesday 4 June 2025, 11:55pm AEST
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Supporting a diverse workforce
