Senior Student Services Officer
Job No.: 680304
Location: Clayton campus
Employment Type: Part-time, fraction (0.8)
Duration: Continuing appointment
Remuneration: Pro-rata of $96,768 - $104,450 pa HEW Level 06 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
Join our dynamic Faculty of Information Technology as a Senior Student Services Officer, where you will lead the coordination of our course articulation process for both domestic and international partnerships. You will be at the heart of facilitating Articulation Agreements between the University and strategic partners, ensuring seamless integration and student success.
Your responsibilities will include:
- Managing a range of complex administrative tasks including reviewing and evaluation of credit articulation opportunities for the Faculty
- Providing accurate, timely advice and support to students, staff, and external stakeholders, resolving issues promptly while ensuring privacy, confidentiality, and regulatory compliance
- Building effective working relationships with a network of colleagues, clients and other stakeholders to support and facilitate efficient service delivery
The successful candidate will have:
- Proven experience in student services, with the delivery of front line services in a pressured and complex educational environment
- Strong analytical skills and meticulous attention to detail
- Ability to work independently yet collaborate effectively across teams
- Excellent communication and stakeholder engagement abilities
- A commitment to quality service and process integrity
If you’re dedicated to creating pathways for students, skilled in managing academic partnerships, and passionate about delivering top-tier student support, we’d love to hear from you.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Learn more about Monash.
Be part of our story. Work with us to #ChangeIt.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. Your application must address the Key Selection Criteria.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Caitlin Slattery, Student Administration Manager, Faculty of Information Technology, 9905 5116
Position Description: Senior Student Services Officer
Applications Close: Monday 11 August 2025, 11:55pm AEST
Supporting a diverse workforce
