Knowledge Coordinator
Job No.: 680877
Location: Clayton campus
Employment Type: Full-time
Duration: Continuing appointment
Remuneration: $96,768 - $104,450 pa HEW Level 06 (plus 17% employer superannuation)
- Opportunity to start soon in a collaborative and high demand team
- Permanent opportunity
- Excel within a supportive culture that brings out the best YOU!
The Opportunity
We are seeking a professional Knowledge Coordinator to support the larger Monash Connect Operations and Service Delivery teams across our Australian campuses in the delivery of Monash Connect’s knowledge management strategy to manage the defining, organisation, storing and sharing of University information with Monash Connect employees to enable the delivery of Monash Connect’s services. A big part of this role is planning the implementation of a robust categorisation system for organising knowledge assets, ensuring content is logically structured, easily retrievable, and accurately reflects university policies, services and procedures.
Operating with excellence in process and judgement to provide sound and timely advice and support to clients, staff and other stakeholders the Knowledge Coordinator provides a range of high-level administrative and coordination services to support the effective creation, organisation, maintenance, and dissemination of knowledge within the contact centre. The position also provides support to projects and events and undertakes a variety of general administrative duties to meet the operational demands of the team.
To be a successful member of our team you will have:
- Excellent administration skills and a demonstrated capacity to develop and implement effective operational processes and systems with an understanding on knowledge management assets and content assessment
- Excellent organisational skills, including the ability to set priorities, manage time and plan work to meet deadlines for projects and continuous improvement activities
- A strong commitment to excellence in customer service and a hands-on approach to service provision
- Demonstrated ability to work as an effective member of a team as well as the ability to exercise high levels of independence, judgement and initiative
- Strong analytical and problem-solving skills with an understanding that the role provides specialist advice and support to clients and colleagues
- Demonstrated coordination and leadership skills, with the ability to guide a team of Senior Officers in maintaining and updating knowledge articles.
- Highly developed written and verbal communication skills, including the ability to interact with a diverse range of stakeholders and negotiate positive outcomes to complex issues, including collecting information and content from a diverse range of specialities
- Highly developed computer literacy, including experience using business software such as Microsoft Office and other relevant knowledge/content management software
You will also have the flexibility to work outside of regular work hours (including evenings) in accordance with a rotational roster across 8:00am to 8:00pm Monday to Friday.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Learn more about Monash.
Join the pursuit of our purpose to build a better future for ourselves and our communities - #ChangeIt with us.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. Your application must address the Key Selection Criteria.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Ms Vandhinak Kim, Knowledge Manager - Monash Connect, +61 3 9903 1119
Position Description: Knowledge Coordinator
Closing Date: Thursday 10 July 2025, 11:55pm AEST
Supporting a diverse workforce
