Senior Student and Academic Services Officer
Job No.: 681871
Location: Clayton campus
Employment Type: Full-time
Duration: Continuing appointment
Remuneration: $96,768 - $104,450 pa HEW Level 06 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
About Us
Monash Law is a truly global and community-focused Faculty—proudly operating across seven locations on three continents, including dedicated legal centres and our flagship Law Chambers in Melbourne’s legal district.
We are recognised for our vibrant research culture, collaborating across disciplines to produce impactful legal scholarship. Our partnerships with leading institutions in Australia and abroad support teaching at our campuses in Prato, Italy and Malaysia, and our research centres—including the Castan Centre for Human Rights Law and Eleos Justice—continue to shape national and international legal discourse.
With deep ties to the legal profession and a proud legacy of high-profile alumni, we are committed to advancing excellence through innovative education, inclusive student engagement, and supportive academic and professional environments.
About the Position
As the Student and Academic Services Officer, you’ll play a central role in delivering high-quality student and academic support across the Faculty.
This position is a mix of service, systems and strategy—joining a large, proactive team focused on continuous improvement and exceptional service delivery, you’ll work closely with the Manager and Coordinator of Student and Academic Services, contributing to both day-to-day functions and broader Faculty initiatives.
A varied role, your focus will include managing student queries, supporting core functions such as enrolment, assessments, course completions, results processing, and will collaborate with staff to maintain smooth operations across key University systems including Moodle.
About You
You're a highly organised and service-oriented professional with strong administrative expertise and a keen eye for process improvement. Your communication skills allow you to navigate complex queries with clarity and empathy, while your initiative and judgment help you solve problems with confidence.
You will bring to the fore your:
- Demonstrated experience in student or academic services
- Proven ability to manage competing priorities and meet deadlines
- A strong customer service ethic, supported by systems literacy and collaborative team spirit, and
- Confidence in working independently and across cross-functional project teams
Your work ethic, dedication to continuous improvement, and drive to enhance the student experience will make you a natural fit for our team, and for Monash Law!
Be part of our story. Work with us to #ChangeIt.
To Apply
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Enquiries: Mr Andrew Kershaw, Acting Manager, Student & Academic Services, Andrew.Kershaw@monash.edu
Position Description: Senior Student and Academic Services Officer
Applications Close: Sunday 3 August 2025 at 11:55pm AEST
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Supporting a diverse workforce
