Library Experience Officer
Job No.: 683745
Location: Clayton campus
Employment Type: Full-time
Duration: Continuing appointment
Remuneration: HEW 4 plus 17% super
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
As a Library Experience Officer, you are part of the Library’s Frontline Services team, ensuring welcoming and inclusive spaces and services for Monash students, staff, Alumni, and visitors during the day. You will provide excellent customer service, supporting access to Library print and online collections, solving and reporting facilities issues, and ensuring that spaces are safe for everyone and well-maintained. You will work with other Library staff to plan and facilitate events that support student inclusion and engagement; we aspire to delight by exceeding their expectations.
This role requires the ability to work on rostered shifts Monday to Friday with the alternating weekly schedule (7:45am - 4:06pm / 10am - 6pm) to support the service delivery needs of the Library.
The role includes:
- Ensuring the libraries are welcoming and safe spaces
- Monitoring and responding to reports of building and maintenance faults
- Providing general direction to Library Experience Assistants
- Collaborating with other library colleagues, to the design, delivery, and evaluation of user experience programs supporting student inclusion and belonging.
- Responding to, answering, and referring enquiries from library users
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Learn more about Monash.
Be part of our story. Work with us to #ChangeIt.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
Please submit a current copy of your resume along withy a cover letter in which you address how you meet the Key Selection Criteria. For instructions on how to apply, please refer to 'How to apply for Monash Jobs'.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: David Smith-Chitty, Frontline Services Coordinator, Peninsula campus, Monash University Library, +61 3 419 325 597
Position Description: Library Experience Officer
Applications Close: Tuesday 2nd September 2025, 11:55pm AEST
Supporting a diverse workforce
