Service Operations Coordinator
Job No.: 685298
Location: Clayton campus
Employment Type: Full-time
Duration: Continuing appointment
Remuneration: $106,789 – $117,128 pa HEW 07 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
Our Service and Information Management team is seeking its next Service Operations Coordinator to play a pivotal role in ensuring operational excellence across Monash’s IT services.
The Service Operations Coordinator will deliver day-to-day operational oversight that guarantees the stability, security, and performance of multiple critical services. This role focuses on executing service hygiene, compliance, and operational processes essential for maintaining a reliable and resilient IT environment.
By coordinating operational tasks, maintaining accurate records, monitoring compliance, and providing timely insights, you will ensure that our services are well governed and consistently aligned with best practices. Supporting eSolutions service owners, you will embed operational consistency, reduce risk, and actively contribute to a culture of continual service improvement.
To be successful in the role, you will need to possess the following:
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Demonstrated experience in IT services and operations with a strong capability in applying service management processes.
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Demonstrated Capability in the use of IT Service Management (ITSM) frameworks and supporting toolsets (e.g. BMC Helix, Atlassian).
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Proven ability to coordinate and complete operational hygiene activities, ensuring compliance with security, audit and governance recommendations.
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High-level analytical and problem-solving skills, with the ability to interpret operational data, identify trends, and provide meaningful insights to inform decision-making.
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Ability to contribute to service reviews, governance processes, and improvement initiatives by providing operational perspectives and recommendations.
If you’re passionate about driving operational excellence in IT service delivery and thrive in a dynamic environment, we’d love to hear from you.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. Your application must include your latest CV and a Cover Letter outlining your suitability to the role.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Ms Sarah Arber, Service Delivery Manager, Sarah.Arber@monash.edu
Position Description: Service Operations Coordinator
Applications Close: Friday 30th January 2026, 11:55pm AEST
Supporting a diverse workforce
