Senior Library Services Officer
Job No.: 685838
Location: Clayton campus
Employment Type: Full-time
Duration: Fixed term appointment until 30th June 2026
Remuneration: $83,424 - $95,825 pa HEW Level 5 (plus 17% employer superannuation)
- Amplify your impact at a world leading University library
- Join our inclusive, collegiate community
- Help people to discover extraordinary ideas
At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Learn more about Monash.
The Organisation
Monash University Library is one of Australia’s leading academic libraries. Central to our 2020-2025 strategy is the vision of being a ‘modern, global top 100 library’ where our content, collections, facilities, services and culture represent best practice and collectively make a significant contribution to the University’s reputation and impact. We continually evaluate what we do in relation to the University’s goals and always look ‘through our users’ eyes’. While we work to ensure that our users’ experiences with the Library are productive, useful, efficient and rewarding, we aspire to delight by exceeding their expectations. For more on the work we do, please visit our website.
The Opportunity
As a Senior Library Services Officer, you are one of a team of four Senior Officers responsible for supervising a team of Library Experience Assistants, and for supporting Frontline Services Coordinators in managing frontline services for Monash students, staff, Alumni, and visitors across six libraries via our physical and virtual service points. This is a key role for ensuring that our users' experiences are productive, useful, efficient and rewarding; we aspire to delight by exceeding their expectations. Senior Officers are leaders in the creation of welcoming spaces, collaborating with teams across the University to support students to thrive.
To enable supervision and service quality activities during semester and across all campuses, the Senior Library Services Officer will be rostered between the hours 7.45am - 8pm, Monday to Friday, and will be allocated two weekend days each month, paid as overtime.
Travel to other campuses or library branches of the University will be required.
The role includes:
- Supervising a team of seasonal and casual Library Experience Assistants
- Supporting the design and implementation of the Libraries for Belonging project
- Development of a user-centred culture amongst team members through the continuous improvement of services and staff knowledge
- Undertaking rostering, allocation of work, improvement of services, and training of frontline services members, under the direction of Frontline Services Coordinators
- Supporting the development of services and spaces which are inclusive and non-judgemental, designed for and with our users.
Diversity is one of our greatest strengths at Monash. We encourage applications from First Nations people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities, and age groups.
Be part of our story. Work with us to #ChangeIt.
Monash avidly supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments more easily.
At Monash University, we are committed to being a Child Safe organisation. This position at the University will require the incumbent to hold a valid Working with Children Check.
To Apply
Please submit a current copy of your resume along with a two-page cover letter in which you outline how you meet the key selection criteria.
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'.
Enquiries: Dr. Anne Melles, Frontline Services Manager - Monash University Library, +61 (0) 408 950 788 or Anne.Melles@monash.edu
Position Description: Senior Library Services Officer
Closing Date: Sunday 26th October 2025, 11:55pm AEDT
Supporting a diverse workforce
