Operations Manager
Job No.: 685845
Location: Clayton and Caulfield campus
Employment Type: Full-time
Duration: Continuing appointment
Remuneration: $140,157 - $148,769 HEW 9 plus 17% superannuation
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Amplify your impact at a world top 50 University
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Join our inclusive, collaborative community
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Be surrounded by extraordinary ideas - and the people who discover them
About the Role
Monash Connect is seeking an experienced and dynamic Operations Manager to lead key service functions, including Service Excellence, Reporting & Insights, Workforce Planning, and Training & Recruitment. This role is central to delivering a high-quality student experience, ensuring Monash Connect operates efficiently, effectively, and consistently with our commitment to service excellence.
The Operations Manager will provide strategic and operational leadership to a team of professional staff, oversee the Quality Assurance framework, drive process improvements, and implement initiatives that enhance service delivery. The role also manages service transition projects, develops staff capability through training and induction, and fosters strong partnerships with faculties and business units.
About You
You are a proactive and collaborative leader with proven experience in operational management within a high-volume, customer-focused environment. You have excellent people management, analytical, and problem-solving skills, and a demonstrated commitment to continuous improvement and service excellence.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen. We make tangible contributions because our purpose is clear; to deliver positive economic, social and environmental impact in resolving the global challenges of our age.
At the core of achieving this purpose is the diversity of our staff. We welcome and value everyone's contributions, lived experience and expertise. When you come to work, you can be yourself, be a change-maker and develop your career in exciting ways. This is why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. Your application must address the Key Selection Criteria.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Mrs Tanya Setterfield, Associate Director, Monash Connect, (03) 9905 6880
Position Description: Operations Manager
Applications Close: Sunday 9 November 2025, 11:55pm AEDT
Supporting a diverse workforce
