IT Service Centre Senior Support Officer
Location: Clayton campus
Employment Type: Full-time
Duration: 12 month Fixed Term (multiple positions)
Remuneration: $96,768 - $104,450 pa HEW Level 06 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
Join Monash University's dynamic IT Service Centres, where we deliver frontline ICT support to staff and students across multiple campuses. As part of the Office of the Chief Information Officer (OCIO), you'll play a key role in supporting user-facing technology including desktops, printers, and communication systems in a collaborative, service-driven environment.
Key Responsibilities
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Provide technical support via phone and in person for ICT-related issues
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Log and manage service requests, ensuring timely and professional resolution
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Escalate unresolved queries and maintain accurate fault records
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Install and upgrade hardware and software in line with service standards
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Offer specialist advice and contribute to consistent practices across teams
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Participate in team training and knowledge sharing
About You
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Strong technical knowledge of desktop hardware and both standard and custom software
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Excellent problem-solving, time management, and communication skills
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Proven ability to juggle multiple issues and prioritise effectively
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Customer-focused with a deep understanding of our Standard Operating Environment
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Recognised as a Subject Matter Expert in at least one technical discipline
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. Your application must include your CV and a Cover Letter outlining your suitability to the role.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Sara Cheung-Chin, Recruitment Consultant, Sara.Cheung-Chin@monash.edu
Position Description: IT Service Centre Senior Support Officer
Applications Close: Tuesday 9th December 2025, 11:55pm AEDT
Supporting a diverse workforce
