Senior Operations Officer
Job No.: 687833
Location: Clayton campus
Employment Type: Full-time
Duration: 5 month fixed-term appointment
Remuneration: $96,768 - $104,450 pa HEW Level 06 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
We are seeking an experienced Senior Operations Officer for a 5-month secondment to support the Campus Presentation portfolio within Buildings and Property. This role is central to the effective delivery of campus services across the University, including cleaning, waste management, urban space maintenance and relocations.
Working closely with internal stakeholders and external contractors, you will provide high-quality operational and administrative support, oversee service contracts, ensure compliance with quality and safety standards, and contribute to continuous improvement initiatives. This is an excellent opportunity for someone looking to broaden their experience in a complex, service-focused environment while making a tangible impact on campus operations and customer satisfaction.
Key Responsibilities
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Manage the day-to-day operations of Campus Presentation service contracts, ensuring compliance with University policies, legislative requirements and quality standards.
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Plan and coordinate operational and administrative activities, including scheduling, reporting, project support and resource allocation. Ok
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Monitor contractor performance, budgets, and service delivery outcomes, address issues, and drive continuous improvement.
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Deliver high-quality customer service through timely issue resolution and effective stakeholder engagement.
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Contribute to data analysis, reporting, governance, compliance and continuous improvement activities.
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Build strong working relationships with internal stakeholders and external contractors while complying with OHS requirements.
About You
You are an organised and proactive professional with experience in operations, facilities or service contract management. You bring strong judgment, attention to detail and a commitment to service excellence.
You will demonstrate:
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Experience managing performance-based service contracts and resolving operational service delivery issues.
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Strong organisational, analytical and problem-solving skills.
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Excellent written and verbal communication skills, with the ability to engage a diverse range of stakeholders.
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High-level administrative skills and strong attention to detail.
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A sound understanding of compliance requirements, including OHS principles and safe work practices.
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High-level computer literacy and the ability to quickly learn and adapt to new systems.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. Your application must include your recent CV along with a Cover Letter outlining your suitability to the role.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Phong Nguyen - Manager Campus Presentation, phong.nguyen@monash.edu
Position Description: Senior Operations Officer
Applications Close: Friday 9th January 2026, 11:55pm AEDT
Please note: Monash University will be closed from Wednesday 24 December 2025 until Friday 2 January 2026 inclusive
Supporting a diverse workforce
