Education Services Coordinator
Job No.: 688473
Location: Caulfield campus
Employment Type: Full-time
Duration: Continuing appointment
Remuneration: $96,768 - $104,450 pa HEW 6 plus 17% employer superannuation
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
The Education Services Coordinator delivers high-quality administrative and operational support to student and academic services across the Faculties, with a strong focus on service excellence and effective judgement. The role supports all stages of the student lifecycle, including admissions, enrolments, course advice, coordination of faculty academic progress process and placements, while resolving complex student and academic progress issues in line with privacy and compliance requirements.
Working collaboratively with Faculty colleagues and the Student and Academic Services team, the role manages complex administrative activities, provides timely specialist advice, contributes to continuous improvement initiatives, and supports governance, policy, compliance and reporting processes to ensure consistent, efficient and high-quality service delivery.
Bring strong administrative and organisational skills, with the ability to develop effective processes, manage competing priorities and meet deadlines. You will demonstrate a genuine commitment to customer service, a hands-on approach to service delivery, and highly developed written and verbal communication skills to engage confidently with a diverse range of stakeholders and resolve complex issues.
You will be an effective team member who can also work independently, exercising sound judgement, initiative and problem-solving skills. Strong analytical capability, high levels of computer literacy, including experience with Microsoft Office, and experience delivering front-line services in a complex educational environment will support your success in this role.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. Your application must address the Key Selection Criteria.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Ms Sahana Dhayalan, Manager- Student and Academic Services , +61 3 9903 2465, sahana.dhayalan@monash.edu
Position Description: Education Services Coordinator
Applications Close: Sunday, 22nd March at 11:55pm AEDT
Supporting a diverse workforce
