Service Centre Manager
Job No.: 688720
Location: Clayton campus
Employment Type: Full-time
Duration: Until Mid June 2026
Remuneration: $140,157 - $148,769 pa HEW Level 09 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
We are seeking an experienced and motivated IT Service Centre Manager to lead a team of IT support professionals delivering high-quality front-line IT services to a diverse university client base.
This role is responsible for managing desktop support services across multiple locations, working closely with the Service Desk and core eSolutions capabilities. You will play a key role in ensuring complex client needs are met through best-practice service delivery, strong client relationships, and the effective use of core IT services.
With a strong focus on collaboration and continuous improvement, this secondment offers the opportunity to contribute to major change initiatives, influence service design, and lead teams through evolving technology and service environments.
Your day to day responsibilities will include:
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Lead and coordinate second-level Desktop Support services across multiple locations
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Manage and develop IT Service Centre staff, including workload allocation and performance
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Provide specialist IT advice and support to business units
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Build strong, effective client relationships and act as a key escalation point
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Ensure timely resolution of escalated desktop issues
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Monitor and report on team performance and service outcomes
Drive process improvement and continuous service enhancement
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Coordinate client implementation of IT system and service changes
To be successful in the role, you will need:
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A proven track record in managing IT support service delivery
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The ability to build trusted relationships with clients and stakeholders
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Experience leading and developing teams across multiple locations
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A continuous improvement mindset and comfort working through change
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Strong organisational skills and the ability to perform under pressure
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. Please include your latest CV and a Cover Letter outlining your suitability to the role.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Kosta Karageorgiou, Associate Director End User Computing Services +61 3 9905 5800
Position Description: IT Service Centre Manager
Applications Close: Wednesday 4th February 2026, 11:55pm AEST
Supporting a diverse workforce
