Workforce Team Leader
Job No.: 689654
Location: Clayton campus
Employment Type: Full-time
Duration: Continuing appointment
Remuneration: $106,789 - $117,128 pa HEW Level 7 (plus 17% employer superannuation)
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Amplify your impact at a world top 50 University
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Join our inclusive, collaborative community
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Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
We are seeking a Workforce Team Leader to play a key role to support the effective operation of the University’s centralised assessment operations, with a focus on eExam support staff recruitment, rostering and communications.
The successful candidate will manage and oversee the recruitment, contract, rostering and timesheet approval for all eExam support staff in line with University Policy. You will act as the subject matter expert for projects and programs, ensuring excellence in process and judgement, to provide sound and timely advice and support to clients, staff and other stakeholders.
Reporting to the Senior Exam Delivery Advisor, this role offers a unique opportunity to be a part of a high functioning team of professionals who go above and beyond to support students each and every day, whilst coaching and mentoring assessment support staff in the workforce team.
Key Responsibilities
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Supervise workforce staff to administer the development of, maintenance and distribution of assessment staff support rosters
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Provide strategic support to the Operational Exam Delivery Manager and Senior Exam Delivery Advisor
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Provide expert and authoritative customer service
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Provide leadership, supervision and guidance to team members
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Contribute in identifying process, procedure, and system improvements
About You
You are a proactive and highly organised individual with expert administrative skills and a passion for improving processes to support large operational objectives. You thrive in a fast paced, complex environment that places student experience at the forefront of all decision making.
You will bring:
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A relevant degree with subsequent relevant experience, or extensive experience or broad knowledge in administrative fields, or an equivalent combination of relevant experience and/or eduction/training
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Staff management & leadership experience with the ability to motivate and develop staff
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Advanced organisational skills, including the ability to set prioritise & manage time to meet deadlines
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Excellent administrative skills and a capacity to develop and implement effective processes
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A strong commitment to customer service
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Highly developed written and verbal communication skills, including the ability to interact with a diverse range of stakeholders
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Highly developed computer literacy
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. Your application must address the Key Selection Criteria.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Kate Wrathall, Senior Exam Delivery Advisor, +61 3 99020532
Position Description: Workforce Team Leader
Applications Close: Sunday 1 March 2026, 11:55pm AEDT
Supporting a diverse workforce
