Student Complaints Adviser
Job No.: 691306
Location: Clayton campus
Employment Type: Full-time
Duration: 2 year fixed-term appointment
Remuneration: $106,789 - $117,128 pa HEW Level 07 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
The Student Conduct and Complaints team has two exciting opportunities for Student Complaints Advisers.
The Student Complaints Adviser provides a range of specialist advisory and administrative services related to effective delivery of the University’s Student Conduct and Complaints function, with a specific focus on investigating student complaints.
As the successful candidate you will be responsible for undertaking comprehensive investigations, preparing reports, communications and outcomes in relation to student complaint matters and remission of debt reviews. Further, you will coordinate the delivery of a specialist service, function or processes in accordance with best practice and University Statutes, regulations, policies, procedures and strategic priorities. You will also provide specialist advice and reports, drawing on up-to-date knowledge and experience of relevant policy, legislation and best practice principles in an area of specialisation or technical expertise.
The ideal candidate will bring a strong educational background or substantial relevant skills and work experience. The role requires a degree qualification in a relevant field with extensive relevant experience; or extensive experience and management expertise in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. Please ensure you address the Key Selection Criteria in your cover letter.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Dr Monica Wehner, Senior Manager, Student Conduct and Complaints, +61 3 9905 1473
Position Description: Student Complaints Adviser
Applications Close: Monday 23 March 2026, 11:55pm AEST
Supporting a diverse workforce
