Senior Service Desk Officer
Job No.: 692782
Location: Clayton campus
Employment Type: Full Time
Duration: Multiple Opportunities, Continuing and Fixed Term
Remuneration: $100,155 - $108,106 pa HEW 06 plus 17% employer superannuation
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
Join a high-performing, customer-focused IT support team as a Senior Service Desk Officer, where you’ll play a critical role in delivering responsive, high-quality frontline support across the organisation. This is an opportunity to apply your technical expertise and problem-solving skills to complex ICT issues, while driving excellent user outcomes and satisfaction. You’ll act as a subject matter expert, mentor junior team members, and contribute to continuous improvement in service delivery, all within a collaborative environment that values autonomy, professionalism, and technical excellence.
Key Selection Criteria
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Strong technical knowledge of desktop hardware and standard and customised software environments
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Demonstrated analytical and problem-solving capability
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Effective time management and clear communication skills
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Ability to manage and prioritise multiple concurrent issues
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Proven commitment to high-quality customer service
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In-depth knowledge of Standard Operating Environments (SOE)
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Subject Matter Expertise (SME) in at least one ICT discipline
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Sumer Nasrawi, Senior Manager IT Service Desk, Sumer.Nasrawi@monash.edu
Position Description: Senior Service Desk Officer
Applications Close: Monday 18th May 2026 11:55pm AEST
Supporting a diverse workforce
