Visitor Experience Officer
Job No.: 692880
Location: Caulfield campus
Employment Type: Part-time, fraction (0.8)
Duration: Continuing appointment
Remuneration: Pro rata of $79,430 - $84,963 pa HEW Level 4 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
Monash University Museum of Art has an exciting opportunity for a Visitor Experience Officer.
The Visitor Experience Officer plays a key role in supporting all front-of-house operations at Monash University Museum of Art (MUMA), including visitor experience, the bookshop, reception and the volunteer program.
As the successful candidate you will be responsible for ensuring a welcoming, informative, and efficient experience for visitors, providing orientation and facilitating engagement with museum programs and the campus. You will perform a variety of administrative tasks, including managing established processes, preparing Front of House exhibition access and communication plans, maintaining databases, recording attendance, developing surveys and generating reports. Further, you will support the scheduling of tours and school group visits, welcome groups in an informed manner, contributing to MUMA’s visitor engagement and education strategy.
The ideal candidate will bring an educational background or substantial relevant skills and work experience. The role requires a diploma level qualification or with relevant work-related experience; or an equivalent combination of relevant experience and/or education/training.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
Please submit a current copy of your resume along with a cover letter in which you address how you meet the Key Selection Criteria in the position description. For further instructions on how to apply, please refer to 'How to apply for Monash Jobs'.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Ms Alicia Renew, Manager, +61 3 9905 1618
Position Description: Visitor Experience Officer
Applications Close: Sunday 10th May 2026, 11:55pm AEST
Supporting a diverse workforce
