Medical Receptionist
Job No.: 692912
Location: Clayton Campus
Employment Type: Part-time, fraction (0.8)
Duration: Continuing appointment
Remuneration: Pro-rata of $86,344 - $99,179 pa HEW Level 05 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
Join Monash University as a Medical Receptionist and play a vital role at the heart of the University Health Service and Counselling and Psychological Services (CAPS). As the first point of contact, you will deliver professional reception and administrative support while shaping a welcoming, efficient, and compassionate experience for students, staff, and visitors. This position is central to ensuring smooth front desk operations, high-quality patient services, and a consistently professional image across the service.
This position will be responsible for delivering high-quality front-line reception and administrative services, including greeting patients, managing calls and enquiries, coordinating bookings, invoicing, and supporting daily financial processes. You will apply strong triaging skills to guide patients to appropriate services while maintaining strict confidentiality and compliance standards. The role involves accurate data entry, record management, and liaising with practitioners and external stakeholders to support care delivery. You will also provide timely advice and support, contribute to continuous improvement initiatives, and foster effective working relationships.
To be successful in this role you will have demonstrated experience in medical reception and administration, with a strong understanding of privacy, confidentiality, and ethical practice. You will bring excellent organisational skills, attention to detail, and the ability to manage competing priorities. Your background will include delivering outstanding customer service and using systems such as Microsoft Office and medical software platforms like ZedMed and HotDoc. You will be a confident communicator with well-developed listening, triaging, and problem-solving abilities, capable of engaging with a diverse community with empathy and inclusivity. A proactive mindset, resilience, and the capacity to work both independently and as part of a supportive team will be critical to success in this role
Please note: This position involves on-site attendance in the practice four days per week to support daily operations and maintain a high standard of patient care.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.
We value difference and diversity. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. Whilst this role is worked on-site, we have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. As part of your application, please submit your CV and a Cover Letter addressing Key Selection Criteria 2 and 5.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and background checks required for the role, as determined by the University.
Enquiries: Tracey Carrington, Senior Practice Manager, tracey.carrington@monash.edu
Position Description: Medical Receptionist
Applications Close: Friday 8 May 2026, 11:55pm AEST
Supporting a diverse workforce
