Senior Triage Disability Adviser
Job No.: 693591
Location: Clayton Campus
Employment Type: Full-time
Duration: 12 month fixed-term appointment
Remuneration: $100,155 - $108,106 pa HEW Level 6 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
The Senior Triage Disability Advisor plays a pivotal role in supporting Disability Support Services at Monash University by delivering high-level coordination, triage, and administrative support. This position ensures students are guided efficiently through intake and registration processes, enabling timely and effective support. With a strong focus on process excellence and sound judgement, the role streamlines workflows, resolves straightforward matters, and facilitates the escalation of complex cases to enhance student outcomes.
This position will be responsible for assessing student-submitted medical documentation to ensure it meets registration requirements, while providing clear guidance where further information is needed. It will allocate cases through a triage system that considers case complexity and adviser workload, ensuring urgent matters are prioritised and escalated appropriately. The role will guide students through registration processes, maintain accurate and compliant records, and provide responsive administrative support across phone and email channels. In addition, it will manage a caseload of students requiring disability support, coordinate appointments, contribute to project delivery, and collaborate with colleagues across Monash. Building strong stakeholder relationships and contributing to continuous service improvement will also be essential in this role.
To be successful in this role you will have excellent administrative and organisational skills, with a proven ability to develop and implement effective processes and manage competing priorities. You will bring a strong commitment to customer service, alongside the ability to work both independently and collaboratively while exercising sound judgement and initiative. Highly developed communication skills will enable you to engage with diverse stakeholders and resolve issues effectively. You will also demonstrate strong computer literacy, a solid understanding of disability documentation and compliance requirements, and experience in assessing disability impacts within relevant legislative frameworks.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.
We value difference and diversity. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. As part of your application, please submit your CV and a Cover Letter addressing Key selection Criteria 4, 5, 7, 8 and 10.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and background checks required for the role, as determined by the University.
Enquiries: Ms Amber Elliott, Director, Access, Inclusion and Success and Disability Support Services, +61 3 9902 4559
Position Description: Senior Triage Disability Adviser
Applications Close: Sunday 24 May 2026, 11:55pm AEST
Supporting a diverse workforce
