Service Desk Officer
Job No.: 693701
Location: Clayton campus
Employment Type: Full-time
Duration: Fixed-Term until July 2027
Remuneration: $86,344 - $99,179 pa HEW Level 05 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
Join a fast-paced, customer-focused IT Service Desk team where you’ll be the first point of contact for technical support across a diverse user base. As a Service Desk Officer, you’ll play a vital role in delivering responsive, high-quality tier-one support, ensuring clients receive timely solutions and clear communication.
This role offers the opportunity to develop your technical expertise within a structured IT environment, including exposure to enterprise systems, standard operating environments, and a wide range of hardware and software technologies. You’ll be part of a collaborative team that values continuous improvement, professional growth, and service excellence.
You’ll gain hands-on experience resolving real-world IT issues, liaising with internal stakeholders and external suppliers, and contributing to the ongoing enhancement of service desk processes and customer experience.
Key Selection Criteria
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Sound technical knowledge of desktop hardware and standard/custom software, including familiarity with a Standard Operating Environment (SOE)
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Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues efficiently
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Demonstrated commitment to delivering high levels of customer service in a support environment
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Excellent organisational and time management skills, with the ability to prioritise and meet deadlines under pressure
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High-level communication skills, with the ability to engage effectively with a diverse range of users and stakeholders
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Proven ability to work collaboratively within a team while also exercising initiative, sound judgement, and independence
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Capacity to follow procedures, maintain accurate records, and contribute to continuous service improvement initiatives
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen. We make tangible contributions because our purpose is clear; to deliver positive economic, social and environmental impact in resolving the global challenges of our age.
At the core of achieving this purpose is the diversity of our staff. We welcome and value everyone's contributions, lived experience and expertise. When you come to work, you can be yourself, be a change-maker and develop your career in exciting ways. This is why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to
'How to apply for Monash Jobs'. Your application must address the Key Selection Criteria.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Kristian Goree, Service Desk Team Leader, Kristian.Goree@monash.edu
Position Description: Service Desk Officer
Applications Close: Thursday 9th July 2026, 11:55pm AEST
Supporting a diverse workforce
