Service Desk and Membership Coordinator
Job No.: 693996
Location: Clayton Campus
Employment Type: Full-time
Duration: Fixed-term appointment until 30 July 2027
Remuneration: $86,344 - $99,179 pa HEW Level 05 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
Join Monash University as a Service Desk and Membership Coordinator and play a key role in delivering exceptional service experiences within Monash Sport. This dynamic position supports the efficient operation of the Venues and Aquatic Service Desks at the Clayton campus, coordinating health and fitness memberships, service desk administration, and customer engagement activities. Working within a fast-paced environment, you will contribute to high-quality service delivery while building strong relationships with members, customers, staff and stakeholders.
This position will be responsible for coordinating effective administrative systems and operational processes across the Monash Sport Service Desks, ensuring responsive, professional and customer-focused service delivery. The role will provide timely advice and support to staff, members and stakeholders while promoting Monash Sport programs and services. Responsibilities include overseeing membership administration, POS/database and direct debit processes, supervising and supporting staff, assisting with rostering and induction activities, and maintaining compliance with privacy and service standards. The position will also contribute to reporting, data analysis, project administration and continuous improvement initiatives to enhance service quality and operational efficiency across the service environment.
To be successful in this role you will have excellent administrative and organisational skills, with the ability to manage competing priorities and deliver high-quality outcomes within deadlines. You will bring a strong commitment to customer service excellence, experience supervising and motivating staff, and the confidence to work collaboratively while exercising sound judgement independently. Strong analytical, problem-solving and communication skills are essential, along with advanced computer literacy across business systems including Microsoft Office. A current Senior First Aid (Level 2) qualification is also required.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.
We value difference and diversity. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. Whilst this role is worked on-site, we have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. As part of your application, please submit your CV and a Cover Letter addressing Key selection Criteria 1,4 and 6.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and background checks required for the role, as determined by the University.
Enquiries: Trent Crockett, Venues Manager, +61 3 9905 8747
Position Description: Service Desk and Membership Coordinator
Applications Close: Wednesday 10 June 2026, 11:55pm AEST
Supporting a diverse workforce
