Senior Enrolments Officer
Job No.: 694291
Location: Clayton Campus
Employment Type: Full-time
Duration: Continuing appointment
Remuneration: $100,155 - $108,106 pa HEW Level 06 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
The Senior Enrolments Officer plays a key role in supporting the delivery of high-quality enrolment services at Monash University. Working within a dynamic and student-focused environment, the position provides high-level administrative support across enrolment strategies, programs and initiatives, including student records, enrolments, re-enrolments and government loan schemes. Operating with professionalism, sound judgement and attention to detail, the role contributes to an outstanding student experience while ensuring compliance with University policy and legislative requirements.
This position will be responsible for planning, implementing and managing a broad range of enrolment services activities, including process management, policy and procedural advice, reporting, audit and data integrity tasks. The role will deliver exceptional customer service to students and stakeholders, particularly in relation to government loan schemes, while ensuring compliance with privacy, confidentiality and regulatory requirements. The successful candidate will provide specialist enrolment advice and support to staff and stakeholders, contribute to continuous improvement initiatives, and assist with governance, compliance, quality assurance and performance reporting activities. Working collaboratively across Faculties and professional teams, the Senior Enrolments Officer will build strong stakeholder relationships to support the effective delivery of enrolment services and operational outcomes.
To be successful in this role you will have demonstrated experience in administration and operational service delivery within a complex environment, along with excellent organisational and time management skills. You will bring a strong commitment to customer service excellence, sound analytical and problem-solving capability, and the ability to exercise initiative, judgement and independence. Highly developed written and verbal communication skills, combined with the ability to engage effectively with diverse stakeholders, are essential. Experience using systems such as Salesforce (UniCRM), Callista, Google Business and the Microsoft Office suite will be highly regarded, as will experience interpreting and applying policy, process and compliance requirements.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.
We value difference and diversity. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. As part of your application, please submit your CV and a Cover Letter addressing Key Selection Criteria.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and background checks required for the role, as determined by the University.
Enquiries: Katrina Faria, Enrolment Operations Manager, +61 3 9905 8302
Position Description: Senior Enrolments Officer
Applications Close: Friday 12 June 2026, 11:55pm AEST
Supporting a diverse workforce
