IT Service Centre Senior Support Officer
Job No.: 697240
Location: Parkville, Caulfield campus, Alfred and Melbourne CBD
Employment Type: Full-time
Duration: 12 month secondment
Remuneration: $100,155 - $108,106 pa HEW Level 06 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
This is an exciting 12-month secondment opportunity to join a high-performing, customer-focused IT Service Centre team, providing frontline technical support across a dynamic university environment. In this role, you will support a broad range of technologies, including desktop, network, audio visual and telephony services, while delivering responsive, high-quality customer service to staff and students.
Working across multiple university campuses, you will have the opportunity to further develop your technical expertise, build strong stakeholder relationships and contribute to the delivery of reliable and innovative IT services. You will also play an active role in identifying and implementing service improvements, collaborating with experienced colleagues to enhance operational processes and the overall customer experience. This secondment offers excellent exposure to a diverse technology environment and is ideal for someone looking to broaden their skills, gain valuable cross-functional experience and make a meaningful contribution to a collaborative and supportive team.
Key Selection Criteria
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Demonstrated experience providing high-quality IT support across desktop, hardware, software, audio visual, network and telephony environments.
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Strong customer service focus with the ability to resolve technical issues effectively and within agreed service levels.
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Excellent organisational and administrative skills, with the ability to manage competing priorities and meet deadlines.
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Proven analytical and problem-solving skills, exercising sound judgement and initiative in a fast-paced environment.
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Experience identifying and implementing service improvements, including documenting processes and contributing to operational enhancements.
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Highly developed communication and interpersonal skills, with the ability to build positive relationships with a diverse range of stakeholders.
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Proficiency in Microsoft Office and IT service management tools, with a commitment to continuous learning and emerging technologies.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Leonard Ram, Senior Service Centre Team Leader, Leonard.Ram@monash.edu
Position Description: IT Service Centre Senior Support Officer
Applications Close: Sunday 23rd August 2026 11:55pm AEST
Supporting a diverse workforce
