Student and Academic Services Officer
Job No.: 697644
Location: Clayton campus
Employment Type: Full time
Duration: 3 years fixed-term appointment
Remuneration: HEW 5 ($86,344 - $99,179) plus 17% superannuation
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
Join the Faculty of Information Technology as a Student and Academic Services Officer and play an important role in supporting coursework students throughout their university journey, from application through to course completion. As a key first point of contact, you’ll provide expert advice and high-quality customer service across a broad range of student administration matters, helping students navigate processes, policies and faculty services.
Working as part of a collaborative Student and Academic Services team, you’ll contribute to effective administrative processes, data and reporting, project activities and continuous improvement initiatives. You’ll have the opportunity to work across the Faculty and participate in cross-functional projects that enhance service delivery and the student experience.
About You
You’ll be an organised and customer-focused professional with strong administrative skills and the ability to manage competing priorities and deliver high-quality work within deadlines. You’ll bring sound judgement, analytical and problem-solving skills, and a proactive approach to resolving enquiries and supporting students and stakeholders.
With excellent written and verbal communication skills, you’ll be confident working with a diverse range of people and building effective relationships across the Faculty. You’ll be a collaborative team member who can also work independently, with strong computer literacy and experience using business systems such as Microsoft Office.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. Your application must address the Key Selection Criteria.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Kim Goodswen, Senior Academic Services Coordinator, Kim.Goodswen@monash.edu
Position Description: Student and Academic Services Officer
Applications Close: Thursday 17th of September 2026, 11:55pm AEST
Supporting a diverse workforce
