IT Service Centre AV Support Officer
Job No.: 698019
Location: Caulfield, City, Peninsula, and Rural Campuses
Employment Type: Full-time
Duration: Until 30 September 2027
Remuneration: $86,344 - $99,179 pa HEW Level 05 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
The primary focus of the Audio Visual Support Officer is to provide Audio Visual support services in hybrid teaching and meeting spaces. There is also a requirement to provide cross-skilled support to desktop and complementary technologies.
As the successful candidate your responsibilities will include, but not be limited to:
- Providing face to face and remote technical support for users of AV/IT services, resolving all customer problems and queries in an effective and timely manner
- Working to continuously improve AV services by identifying opportunities for improvement, investigating and documenting these, and working with the Senior AV Team Leader and team members to implement the improvements
- Maintaining accurate entries in service management tools of faults and resolution details
- Escalation of technical queries as required to other appropriate eSolutions and university departments, ensuring they are resolved with appropriate communications back to the customer
- Maintaining current knowledge and keeping abreast of emerging technologies and best practice in AV operations
It is an advantage if applicants have prior knowledge and experience in Audio Visual support with an ITIL training foundation certification. The successful applicant will be customer-focused with an ability to partner with stakeholders to resolve issues and provide support.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.
We value difference and diversity. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
If you meet any of these requirements we strongly encourage you to apply. To apply, simply submit your CV along with a cover letter (maximum two pages) addressing your suitability to this position. Key Selection Criteria responses are not required.
Please refer to “How to apply for Monash Jobs”.
This role is a full-time position; however, flexible working arrangements may be negotiated. The availability of AV support is essential from 1pm to 9pm during University teaching periods.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Mr Suman Ramakrishnan, Senior AV Team Leader, +61 459 895 703
Position Description: IT Service Centre AV Support Officer
Closing Date: 7 business days, 11:55 pm AEDT
Supporting a diverse workforce
