Your Impact

Asahi Beverages is currently looking to hire a best-in-class Customer Experience Specialist to join our team based in Southbank, Melbourne.

 If you are an experienced customer service specialist with a mind for problem solving and a keen eye for detail this is the role for you!

Your key accountabilities will include:

• Take ownership of customer inquiries by utilizing strong problem-solving skills to identify, investigate, and resolve issues promptly, ensuring first-call resolution and delivering exceptional service in alignment with company standards.
• Work across multiple systems to find tailored solutions for our customers.
• Strive for positive customer feedback.
• Respond to any phone based or live chat queries.

About you

You are curious and seeking to work within a customer centric driven team that continuously challenges you. In addition you will have:

• Experience in an inbound customer service role involving problem solving, logistics, operations or inventory
• Experience working in an environment with structured KPI’s.
• Telephone etiquette that is second to none, exceptional customer interaction skills. 
• You excel in administration, demonstrating accuracy and efficiency to ensure smooth and effective contact centre support.
• Solution driven mindset.
• The ability to work across different systems including SAP, Salesforce & PCP.

What we offer

• A close-knit team who support and champion each other.
• Continuous coaching and learning opportunities.
• Awesome office environment with access to new product launches, tastings and events.

Why Asahi Beverages?

At Asahi Beverages, we're passionate about crafting more than just drinks - we craft moments of connection, celebration, and shared enjoyment. We bring together a diverse portfolio of iconic beverage brands, a commitment to quality, and a drive to constantly innovate.  Headquartered in Melbourne and with facilities right across Australia and New Zealand, you’ll find Asahi is a place where talent is nurtured, and ambition is rewarded. If you’re ready to toast your future, we’re ready to meet you.

We are a Circle Back Initiative employer and commit to responding to all applicants.