Your Impact

As Hospitality Operations Manager, you’ll set the standard for operational excellence across multiple venues, ensuring a safe, inclusive, and engaging environment for both our guests and our team.

Specifically, you will;

• Build and develop an outstanding team, fostering a positive and high-performance culture
• Deliver annual strategic and operational goals, ensuring sustainable revenue growth and exceptional customer experiences (+4.5 ratings)
• Act as a connector between teams, inspiring collaboration across venues, internal stakeholders, and external partners
• Drive innovation, proactively seeking ways to improve delivery, efficiency, and guest engagement
• Ensure compliance, quality, and sustainability practices are embedded into daily operations

Key Responsibilities

• Lead and mentor a team of venue managers
• Build and execute an annual activations planner to drive foot traffic and community engagement
• Foster strong working relationships with marketing, sales, and other internal teams
• Oversee budgets, supplier agreements, and operational efficiencies to deliver profitable, best-in-class venues
• Create clear ways of working and accountability across teams, with regular performance reviews
• Maintain and evolve the hospitality proposition to meet changing market needs and trends.
• Ensure a safe, compliant, and mentally healthy workplace for all.
• Represent the hospitality team as a visible, approachable, and inspiring leader, both onsite and externally.

About you:

• A passionate leader with significant experience managing multi-site hospitality operations
• A strong communicator who thrives on building relationships — with guests, teams, and stakeholders alike
• Known for your ability to motivate teams, build capability, and create memorable brand experiences
• Financially astute with a solid track record of driving revenue, managing costs, and delivering growth
• Comfortable challenging the status quo and finding creative solutions to business challenges
• Able to travel as needed to visit sites and participate in industry events
• Passionate about leveraging technology and sustainability practices to improve operations.